Telepass
Telepass S.p.a.
DOWNLOAD - On App Store
Telepass
Telepass S.p.a.
DOWNLOAD - On Play Store

FREQUENTLY ASKED QUESTIONS

Choose the topic that interests you and read the answers to the most common questions on Telepass services

Go by Telepass is a new product for light vehicles (cars, motorcycles) that makes it possible to pay highway tolls and parking facilities in Italy, France, Spain and Portugal, on ferries and in Milan's Area C with a single device, using a pay-per-use formula.

Go by Telepass has an activation fee of € 15 (incl. VAT) plus a monthly fee of € 4 (incl. VAT) in the calendar month in which it is used, up to a maximum of € 36 per year.

The usage fee is only applied once per calendar month, regardless of the number of transactions made in participating countries.

There is no fee in the months when Telepass is not used for one of the associated services.

You can activate Go by Telepass and receive your new device at www.telepass.com or the mobile app for iOS and Android.

Go by Telepass is valid for bicycles, motorcycles and 2-axle vehicles with a height of less than 3 metres and a weight of less than 3.5 tonnes, with and without a trailer.

Yes. Click here for the Device user manual.

See here for the guide with details relating to this country.

See here for the guide with details relating to this country.

See here for the guide with details relating to this country.

See here for the guide with details relating to this country.

Yes. Go by Telepass includes a fortnightly spending cap, divided according to your vehicle type:

  • € 350 on a fortnightly billing cycle for bicycles, motorcycles and cars
  • € 500 on a fortnightly billing cycle for 3-axle vehicles.

Yes, Go by Telepass can only be activated using a credit card from one of the main international circuits (Amex, Diners, Visa, Mastercard). The product cannot be activated using a pre-paid card or debit card.

NOTE: for activation to be successful, the Telepass Go contract holder be the same as the credit card holder.

You will receive a Go by Telepass bill once every 2 weeks, on the 23rd and the 8th day of the month. The Telepass fee will be charged on the 23rd of the following month. Toll, parking, ferry and Area C services will be charged according to the following system:

  • 23rd of the month for transactions between the 1st and 15th of the month;
  • 8th of the month for transactions from the 16th to the end of the month.

In order to register and access the reserved area you will need the ID code, an alphanumeric code of sixteen characters communicated by Telepass when the contract is signed and sent by postal service to the user.

If you are unable to retrieve the ID code, you can register using this link

You can recover it online: you only need your tax code, your iban and the code of your device, and you can easily get it here

The Telepass customers who register at the site have at their disposal a reserved area in which it is possible to view all the information of the contract, their transactions and invoices, and manage independently many operations such as the update of addresses and license plates, activation of services as the area C and Telepass Pay, the request for the Premium option and Telepass Twin. To access the reserved area, if the contract is signed at a Blue Point or at a bank, you must register using the ID code received via email or letter. In the case of adherence online, the registration will be done at the same time and you can immediately enter into your reserved area.

If you do not remember User or Password you can recover them easily by clicking here.

To access the reserved area from your smartphone you can download the dedicated Telepass app, both for IOS and for Android. Alternatively you can access the reserved area also from the web at telepass.com

If you have activated your contract online you can quickly change the IBAN number associated with your contract by accessing the reserved area of the website or from the Telepass App. If your new bank is among those affiliated to the activation of the Telepass service with bank card or credit card, you can go to a Blue Point and ask them to move the direct debit.

You can directly update your plates on:

  • Telepass App, available in iOS and Android
  • Website private area

You can update your plates directly on:

  • Telepass App, available on iOS and Android
  • Our website reserved area.

Go by Telepass is a new product for light vehicles (cars, motorcycles) that makes it possible to pay highway tolls and parking facilities in Italy, France, Spain and Portugal, on ferries and in Milan's Area C with a single device, using a pay-per-use formula.

Go by Telepass has an activation fee of € 15 (incl. VAT) plus a monthly fee of € 4 (incl. VAT) in the calendar month in which it is used, up to a maximum of € 36 per year.

The usage fee is only applied once per calendar month, regardless of the number of transactions made in participating countries.

There is no fee in the months when Telepass is not used for one of the associated services.

You can activate Go by Telepass and receive your new device at www.telepass.com or the mobile app for iOS and Android.

Go by Telepass is valid for bicycles, motorcycles and 2-axle vehicles with a height of less than 3 metres and a weight of less than 3.5 tonnes, with and without a trailer.

Yes. Click here for the Device user manual.

See here for the guide with details relating to this country.

See here for the guide with details relating to this country.

See here for the guide with details relating to this country.

See here for the guide with details relating to this country.

Yes. Go by Telepass includes a fortnightly spending cap, divided according to your vehicle type:

  • € 350 on a fortnightly billing cycle for bicycles, motorcycles and cars
  • € 500 on a fortnightly billing cycle for 3-axle vehicles.

Yes, Go by Telepass can only be activated using a credit card from one of the main international circuits (Amex, Diners, Visa, Mastercard). The product cannot be activated using a pre-paid card or debit card.

NOTE: for activation to be successful, the Telepass Go contract holder be the same as the credit card holder.

You will receive a Go by Telepass bill once every 2 weeks, on the 23rd and the 8th day of the month. The Telepass fee will be charged on the 23rd of the following month. Toll, parking, ferry and Area C services will be charged according to the following system:

  • 23rd of the month for transactions between the 1st and 15th of the month;
  • 8th of the month for transactions from the 16th to the end of the month.

In order to register and access the reserved area you will need the ID code, an alphanumeric code of sixteen characters communicated by Telepass when the contract is signed and sent by postal service to the user.

If you are unable to retrieve the ID code, you can register using this link

You can recover it online: you only need your tax code, your iban and the code of your device, and you can easily get it here

The Telepass customers who register at the site have at their disposal a reserved area in which it is possible to view all the information of the contract, their transactions and invoices, and manage independently many operations such as the update of addresses and license plates, activation of services as the area C and Telepass Pay, the request for the Premium option and Telepass Twin. To access the reserved area, if the contract is signed at a Blue Point or at a bank, you must register using the ID code received via email or letter. In the case of adherence online, the registration will be done at the same time and you can immediately enter into your reserved area.

If you do not remember User or Password you can recover them easily by clicking here.

To access the reserved area from your smartphone you can download the dedicated Telepass app, both for IOS and for Android. Alternatively you can access the reserved area also from the web at telepass.com

If you have activated your contract online you can quickly change the IBAN number associated with your contract by accessing the reserved area of the website or from the Telepass App. If your new bank is among those affiliated to the activation of the Telepass service with bank card or credit card, you can go to a Blue Point and ask them to move the direct debit.

You can directly update your plates on:

  • Telepass App, available in iOS and Android
  • Website private area

You can update your plates directly on:

  • Telepass App, available on iOS and Android
  • Our website reserved area.