Telepass
Telepass S.p.a.
DOWNLOAD - On App Store
Telepass
Telepass S.p.a.
DOWNLOAD - On Play Store

FREQUENTLY ASKED QUESTIONS

Choose the topic that interests you and read the answers to the most common questions on Telepass services

Go by Telepass is a new product for light vehicles (cars, motorcycles) that makes it possible to pay highway tolls and parking facilities in Italy, France, Spain and Portugal, on ferries and in Milan's Area C with a single device, using a pay-per-use formula.

Go by Telepass has an activation fee of € 15 (incl. VAT) plus a monthly fee of € 4 (incl. VAT) in the calendar month in which it is used, up to a maximum of € 36 per year.

The usage fee is only applied once per calendar month, regardless of the number of transactions made in participating countries.

There is no fee in the months when Telepass is not used for one of the associated services.

You can activate Go by Telepass and receive your new device at www.telepass.com or the mobile app for iOS and Android.

Go by Telepass is valid for bicycles, motorcycles and 2-axle vehicles with a height of less than 3 metres and a weight of less than 3.5 tonnes, with and without a trailer.

Yes. Click here for the Device user manual.

See here for the guide with details relating to this country.

See here for the guide with details relating to this country.

See here for the guide with details relating to this country.

See here for the guide with details relating to this country.

Yes. Go by Telepass includes a fortnightly spending cap, divided according to your vehicle type:

  • € 350 on a fortnightly billing cycle for bicycles, motorcycles and cars
  • € 500 on a fortnightly billing cycle for 3-axle vehicles.

Yes, Go by Telepass can only be activated using a credit card from one of the main international circuits (Amex, Diners, Visa, Mastercard). The product cannot be activated using a pre-paid card or debit card.

NOTE: for activation to be successful, the Telepass Go contract holder be the same as the credit card holder.

You will receive a Go by Telepass bill once every 2 weeks, on the 23rd and the 8th day of the month. The Telepass fee will be charged on the 23rd of the following month. Toll, parking, ferry and Area C services will be charged according to the following system:

  • 23rd of the month for transactions between the 1st and 15th of the month;
  • 8th of the month for transactions from the 16th to the end of the month.

In order to register and access the reserved area you will need the ID code, an alphanumeric code of sixteen characters communicated by Telepass when the contract is signed and sent by postal service to the user.

If you are unable to retrieve the ID code, you can register using this link

You can recover it online: you only need your tax code, your iban and the code of your device, and you can easily get it here

The Telepass customers who register at the site have at their disposal a reserved area in which it is possible to view all the information of the contract, their transactions and invoices, and manage independently many operations such as the update of addresses and license plates, activation of services as the area C and Telepass Pay, the request for the Premium option and Telepass Twin. To access the reserved area, if the contract is signed at a Blue Point or at a bank, you must register using the ID code received via email or letter. In the case of adherence online, the registration will be done at the same time and you can immediately enter into your reserved area.

If you do not remember User or Password you can recover them easily by clicking here.

To access the reserved area from your smartphone you can download the dedicated Telepass app, both for IOS and for Android. Alternatively you can access the reserved area also from the web at telepass.com

If you have activated your contract online you can quickly change the IBAN number associated with your contract by accessing the reserved area of the website or from the Telepass App. If your new bank is among those affiliated to the activation of the Telepass service with bank card or credit card, you can go to a Blue Point and ask them to move the direct debit.

You can directly update your plates on:

  • Telepass App, available in iOS and Android
  • Website private area

You can update your plates directly on:

  • Telepass App, available on iOS and Android
  • Our website reserved area.

Il prodotto Infortuni in mobilità consiste in un servizio assicurativo a tutela dei danni da infortunio che Telepass, in collaborazione con le compagnie assicurative partner, mette a disposizione dei propri clienti.

Infortuni in mobilità ti offre un aiuto economico per affrontare le conseguenze economiche di un infortunio, far fronte alle spese e compensare eventuali mancati guadagni; è sempre con te e ti protegge quando ti allontani da casa per lavoro o per esigenze personali. È pertanto escluso l’infortunio domestico. Le coperture assicurative offerte a seguito di un infortunio comprendono una Diaria da Ricovero, una Diaria da Convalescenza post Ricovero, una diaria Diaria da Gesso, il Rimborso delle Spese Mediche e una diaria per Inabilità Temporanea Totale. In più, se subisci un infortunio mentre stai usando un servizio offerto da Telepass, la protezione raddoppia.

L’importo degli indennizzi previsti dalla Polizza raddoppia se l’infortunio dovesse accadere mentre stai viaggiando utilizzando uno dei seguenti servizi in mobilità di Telepass:

  • viaggio a bordo della propria autovettura con targa collegata a Telepass;
  • car, scooter, bike e monopattino noleggiati e pagati tramite l’app Telepass Pay;
  • taxi prenotato e pagato tramite l’app Telepass Pay;
  • viaggio su trasporto pubblico (treno, traghetto, trasporto pubblico locale) il cui biglietto sia stato acquistato tramite l’app Telepass Pay.

È possibile aderire tramite la sezione specifica dell’app Telepass. Dopo aver aderito alla polizza riceverai il relativo Certificato di Adesione, disponibile sull’app e/o sul sito, e l’addebito del costo mensile direttamente sul conto corrente legato al contratto Telepass.

Sull’apparato Telepass collegato al relativo contratto Telepass Family, il cliente può attivare un solo contratto individuale o Famiglia, su Telepass Business (Telepass con Viacard) fino a 10 contratti individuali.

Sì, il costo delle polizze assicurative concorre ad erodere il limite di spesa trimestrale del contratto Telepass Family di 258,23€.

L’intestatario del contratto Telepass Family può decidere di assicurare non solo sé stesso, ma anche i componenti del nucleo famigliare, mentre l’intestatario del contratto Telepass Business può assicurare sé stesso ed i collaboratori dell’azienda. Possono essere assicurate le persone residenti in Italia con un’età compresa tra i 18 e i 70 anni non compiuti. La copertura è valida fino al compimento del 75° anno d’età.

Le garanzie sono valide senza limiti territoriali, ad eccezione delle garanzie Diaria da Ricovero da infortunio verificatosi in Italia e Diaria da Convalescenza post Ricovero da infortunio verificatosi in Italia che sono valide a condizione che l’Infortunio si sia verificato in Italia.

Le somme assicurate per ciascuna garanzia vengono divise in parti uguali fra i componenti del Nucleo familiare presenti nello stato di famiglia al momento del Sinistro, con il minimo del 33% per ciascuna persona assicurata. Se in una famiglia ci sono più di tre componenti, l’indennizzo è comunque pari al 33% per ciascuno.

I costi relativi al prodotto assicurativo Infortuni in Mobilità saranno addebitati contestualmente al primo addebito utile dovuto per i servizi Telepass, successivo alla data di sottoscrizione del prodotto assicurativo sul medesimo conto corrente indicato per l’addebito del canone Telepass. Il premio è pagato mensilmente fino a disdetta della copertura.

È possibile recedere in qualsiasi momento nei primi 14 giorni successivi alla sottoscrizione, senza penali e senza dover indicare il motivo.

Qualora la documentazione predisposta per la Clientela da parte delle Compagnie Assicurative con riferimento al recesso da ciascun Servizio Assicurativo contenga previsioni differenti, tali ultime previsioni prevarranno nel rapporto con le singole Compagnie Assicurative.

È possibile recedere tramite compilazione dell’apposito form presente sul sito e/o in app (alla sezione Supporto) oppure mediante lettera Raccomandata con ricevuta di ritorno indirizzata a: Telepass S.p.A. - Customer Care Casella postale 310 Succursale 39 - 50123 Firenze (indirizzo per le comunicazioni contrattuali).

In caso di infortunio è necessario denunciare il sinistro tempestivamente all’Impresa per iscritto. La denuncia può essere presentata facilmente utilizzando l’apposito modulo incluso nella documentazione contrattuale, seguendo le istruzioni riportate sul sito internet www.metlife.it nella sezione “Assistenza Clienti” / “Denuncia un Sinistro”, oppure anche in forma libera. Inoltre, per ottenere informazioni ed assistenza sulla denuncia del sinistro è possibile inviare apposita segnalazione all’indirizzo internet www.sinistrimetlife.it o in alternativa telefonare al Numero Verde 800.319.665.

Go by Telepass is a new product for light vehicles (cars, motorcycles) that makes it possible to pay highway tolls and parking facilities in Italy, France, Spain and Portugal, on ferries and in Milan's Area C with a single device, using a pay-per-use formula.

Go by Telepass has an activation fee of € 15 (incl. VAT) plus a monthly fee of € 4 (incl. VAT) in the calendar month in which it is used, up to a maximum of € 36 per year.

The usage fee is only applied once per calendar month, regardless of the number of transactions made in participating countries.

There is no fee in the months when Telepass is not used for one of the associated services.

You can activate Go by Telepass and receive your new device at www.telepass.com or the mobile app for iOS and Android.

Go by Telepass is valid for bicycles, motorcycles and 2-axle vehicles with a height of less than 3 metres and a weight of less than 3.5 tonnes, with and without a trailer.

Yes. Click here for the Device user manual.

See here for the guide with details relating to this country.

See here for the guide with details relating to this country.

See here for the guide with details relating to this country.

See here for the guide with details relating to this country.

Yes. Go by Telepass includes a fortnightly spending cap, divided according to your vehicle type:

  • € 350 on a fortnightly billing cycle for bicycles, motorcycles and cars
  • € 500 on a fortnightly billing cycle for 3-axle vehicles.

Yes, Go by Telepass can only be activated using a credit card from one of the main international circuits (Amex, Diners, Visa, Mastercard). The product cannot be activated using a pre-paid card or debit card.

NOTE: for activation to be successful, the Telepass Go contract holder be the same as the credit card holder.

You will receive a Go by Telepass bill once every 2 weeks, on the 23rd and the 8th day of the month. The Telepass fee will be charged on the 23rd of the following month. Toll, parking, ferry and Area C services will be charged according to the following system:

  • 23rd of the month for transactions between the 1st and 15th of the month;
  • 8th of the month for transactions from the 16th to the end of the month.

In order to register and access the reserved area you will need the ID code, an alphanumeric code of sixteen characters communicated by Telepass when the contract is signed and sent by postal service to the user.

If you are unable to retrieve the ID code, you can register using this link

You can recover it online: you only need your tax code, your iban and the code of your device, and you can easily get it here

The Telepass customers who register at the site have at their disposal a reserved area in which it is possible to view all the information of the contract, their transactions and invoices, and manage independently many operations such as the update of addresses and license plates, activation of services as the area C and Telepass Pay, the request for the Premium option and Telepass Twin. To access the reserved area, if the contract is signed at a Blue Point or at a bank, you must register using the ID code received via email or letter. In the case of adherence online, the registration will be done at the same time and you can immediately enter into your reserved area.

If you do not remember User or Password you can recover them easily by clicking here.

To access the reserved area from your smartphone you can download the dedicated Telepass app, both for IOS and for Android. Alternatively you can access the reserved area also from the web at telepass.com

If you have activated your contract online you can quickly change the IBAN number associated with your contract by accessing the reserved area of the website or from the Telepass App. If your new bank is among those affiliated to the activation of the Telepass service with bank card or credit card, you can go to a Blue Point and ask them to move the direct debit.

You can directly update your plates on:

  • Telepass App, available in iOS and Android
  • Website private area

You can update your plates directly on:

  • Telepass App, available on iOS and Android
  • Our website reserved area.