Need further assistance?

Visit the Support section

Your Telepass Point on the go

Find them across Italy at affiliated retailers

ENI Stations and Dekra centres

Here's what you can do if you're not a customer yet:

activate the Telepass Base plan with your ID, tax number, and your choice of payment method: direct debit or debit/credit card (first check if yours is an affiliated bank and if your debit card is accepted).

Here's what you can do if you're a Telepass customer:

pick up the Telepass device you ordered on our website or app,
activate Roadside Assistance,
request a second device (Twin),
replace your old device with a new one ordered on our app.

Here's what you can't do at a Telepass Point:

return your device to terminate your contract, see how here,
change the bank account details linked to your contract, see how here,
block your device in the event of theft or loss, see how here,
change the number plate linked to your device, see how here,

make pending toll payments,
activate Milan’s Area C service, see how here,
replace your device without making a request online, see how here;
get the Motorbike Discount offer, see how here.

Where to find them

Everything’s simpler online

Use our app or your User Account to activate your plans, get a device at your doorstep at no additional cost,
and more!

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