Security

Help us protect you from internet fraud

Your data security is our top priority. As cyber threats evolve, we’re continuously working on improving our solutions to protect your data.

What is phishing?

Phishing is type of cyber scam used to trick people into revealing sensitive information.
Attackers try to trick users to reveal personal information, financial information, or confidential data. They pretend to be someone trustworthy and known to users by falsifying logos, email addresses, websites, and more. Phishing attacks usually happen via fake email messages that almost seem credible.

Emails aren’t the only method of attack: phishing can also take place by sending a fradulent link via SMS (also called smishing) or through phone calls, where a fake operator tries to steal confidential information (also called vishing).

How to recognise a phishing attempt

Here are a few simple guidelines to help you identify a phishing attempt:

Check the sender’s email address.
Always check if the sender’s emails, SMS, chat messages, or telephone calls are reliable. If you receive an email and are viewing it on your computer, hover over the sender’s email address to check if the email is indeed correct. If you suspect a phishing attempt, don’t respond to the email, click on any links, or open any attachments.

Take a close look at the email’s content, grammar, and tone of voice.
Phishing emails often contain grammatical and punctuation errors, convey a sense of urgency, and use hostile language. Pay special attention to emails that ask for confidential information or monetary transfers.

Learn to recognise suspicious pages.
Fradulent emails often contain links to websites that may, at first glance, resemble the original websites in terms of their URL or content. Here are some tips to identify such pages:

before clicking on any link, hover over the link to check the destination website;
make sure that it’s a secure page: URL of secure websites start with https:// and a lock icon is found on various browsers,
we suggest entering the Telepass website address in your browser’s address bar and Log in to your account clicking on the corresponding link.

Don’t reveal confidential information.
Don’t share your username and password or your PIN with anyone. This is confidential information and we will never ask you for these details.

Report the incident.
If you think you’ve received a suspicious email from Telepass, let us know through this online form. This will help us launch effective and immediate countermeasures.

Victim of a phishing attack?

If you think you’ve received a fraudulent email/SMS/phone call or have revealed your personal data to an attacker,
here’s what you should do:

Change your password

Change your password and login credentials to the app and website. Remember that your password and PIN are confidential. Never reveal them to anyone!

Report the attack

Fill in the dedicated form and provide as many details as possible. The relevant departments will perform checks and block the senders involved.

Check your device

Make sure you haven’t downloaded any malicious applications and, if using your computer, run an antivirus scan.