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Billing and charges
Where to find the invoice and how to read your charges.
Here you can find all the information you need on how Telepass electronic invoicing works, when a fee is debited, and in what circumstances a penalty applies.
FREQUENTLY ASKED QUESTIONS
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How often will I receive Family contract invoices?
How often will I receive Family contract invoices?
La fattura del contratto Base (ex contratto Telepass Family) è trimestrale; può comunque subire variazioni qualora le spese, nell'arco del trimestre superino il plafond di 258,23 € fino al 30 giugno 2024, poi 350 € dall'1 luglio 2024. Questo importo si rivaluterà ogni anno in base all’indice ISTAT dei prezzi al consumo per le famiglie di operai e impiegati.
L'eventuale superamento del plafond trimestrale comporta il passaggio del ciclo di fatturazione dalla cadenza trimestrale a quella mensile, con addebito, nelle sole fatture aggiuntive, di una quota associativa di 3,72€ mensili.
La fattura tornerà trimestrale se gli importi addebitati nel trimestre di riferimento rientreranno nel limite di 258,23 € fino al 30 giugno 2024 o di 350 € dall'1 luglio 2024.
Why do I sometimes receive non-payment reports from APL if I have a Telepass device?
Why do I sometimes receive non-payment reports from APL if I have a Telepass device?
Please note that Autostrada Pedemontana Lombarda (APL) uses a free flow detection system and sometimes Telepass devices may not be detected.
To allow the automatic charge of all transits made on APL to your Telepass account, including those not detected by the device but captured via video, you need to fill out a special authorization via the Pedemontana Lombarda Debit Service, available in the Reserved Area of the site, via the Telepass App, or at the Punto Blu closest to you.
Why was I charged a €25,82 penalty?
Why was I charged a €25,82 penalty?
A penalty of €25,82 applies for failure to return the Telepass device within 20 days of the revocation or cancellation of the Family contract.
Why was I debited a € 30 surcharge?
Why was I debited a € 30 surcharge?
The €30 surcharge is debited as compensation for the expenses that Telepass incurs for device recovery activities.
You can avoid this surcharge by setting up a monthly contribution of €0,07 for each device in your possession from the Reserved Area of the site.
Where can I find a copy of the invoice?
Where can I find a copy of the invoice?
You can find your invoices directly in the Telepass App and in your Reserved Area.
Invoices are listed for the last 24 months. Should you need invoices older than 24 months, you may request them via form.