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Billing and charges
Where to find the invoice and how to read your charges.
Here you can find all the information you need on how Telepass electronic invoicing works, when a fee is debited, and in what circumstances a penalty applies.
FREQUENTLY ASKED QUESTIONS
The most searched
How often will I receive Family contract invoices?
How often will I receive Family contract invoices?
The invoice for the Base contract (formerly Telepass Family) is issued quarterly.
For new direct Family Digital customers, active from 1 November 2025, invoicing and billing will be monthly for the first three months; thereafter, the billing cycle will automatically switch to quarterly (for services under the free allowance).
The quarterly limit is €356.68, subject to annual adjustment based on the ISTAT consumer price index for blue-collar and white-collar households.
Exceeding the quarterly limit will result in billing switching from quarterly to monthly, with a membership fee of €3.72 (€5 from 1 July 2026 for those who joined from 6 May 2026) applied only to additional invoices. Billing will revert to quarterly when the amounts charged in the relevant quarter fall within the specified limit.
Why was I debited a € 30 surcharge?
Why was I debited a € 30 surcharge?
A fee of €30 (€35 from 1 July 2026) is charged to cover the costs incurred by Telepass in recovering the device.
Please note that you can avoid this charge by activating, via the Members’ Area on the website, a monthly fee of €0.29 per month (€0.69 from 1 July 2026) for each device in your possession.
Why was I charged a €25,82 penalty?
Why was I charged a €25,82 penalty?
The penalty of €25.82 (€30 from 1 July 2026) is payable if the Telepass device is not returned within 20 days of the contract being cancelled or terminated.
Why do I sometimes receive non-payment reports from APL if I have a Telepass device?
Why do I sometimes receive non-payment reports from APL if I have a Telepass device?
Please note that Autostrada Pedemontana Lombarda (APL) uses a free flow detection system and sometimes Telepass devices may not be detected.
To allow the automatic charge of all transits made on APL to your Telepass account, including those not detected by the device but captured via video, you need to fill out a special authorization via the Pedemontana Lombarda Debit Service, available in the Reserved Area of the site, via the Telepass App, or at the Punto Blu closest to you.
Where can I find a copy of the invoice?
Where can I find a copy of the invoice?
You can find your invoices directly in the Telepass App and in your Reserved Area.
Invoices are listed for the last 24 months. Should you need invoices older than 24 months, you may request them via form.