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Billing and charges
Where to find the invoice and how to read your charges.
Here you can find all the information you need on how Telepass electronic invoicing works, when a fee is debited, and in what circumstances a penalty applies.
FREQUENTLY ASKED QUESTIONS
The most searched
How often will I receive Family contract invoices?
How often will I receive Family contract invoices?
The Base contract (formerly Telepass Family) is billed quarterly, within a maximum spending limit of €258.23 until June 30, 2024, and €350.00 from July 1, 2024.
This amount is adjusted annually based on the ISTAT consumer price index for worker and employee households.<(p>
For new Family digital direct customers, active from November 1, 2025, billing and payment will be monthly for the first three months.
After this initial period, the billing cycle will automatically switch to quarterly (for services related to the free asset portfolio).
If the quarterly spending limit is exceeded, the billing cycle will change from quarterly to monthly, and an additional membership fee of €3.72 per month will apply only to the extra invoices.
The billing will return to quarterly once the charges within the quarter fall back below the applicable limit (€258.23 until June 30, 2024, or €350.00 from July 1, 2024).
Why was I debited a € 30 surcharge?
Why was I debited a € 30 surcharge?
The €30 surcharge is debited as compensation for the expenses that Telepass incurs for device recovery activities.
You can avoid this surcharge by setting up a monthly contribution of €0,07 for each device in your possession from the Reserved Area of the site.
Why do I sometimes receive non-payment reports from APL if I have a Telepass device?
Why do I sometimes receive non-payment reports from APL if I have a Telepass device?
Please note that Autostrada Pedemontana Lombarda (APL) uses a free flow detection system and sometimes Telepass devices may not be detected.
To allow the automatic charge of all transits made on APL to your Telepass account, including those not detected by the device but captured via video, you need to fill out a special authorization via the Pedemontana Lombarda Debit Service, available in the Reserved Area of the site, via the Telepass App, or at the Punto Blu closest to you.
Why was I charged a €25,82 penalty?
Why was I charged a €25,82 penalty?
A penalty of €25,82 applies for failure to return the Telepass device within 20 days of the revocation or cancellation of the Family contract.
Where can I find a copy of the invoice?
Where can I find a copy of the invoice?
You can find your invoices directly in the Telepass App and in your Reserved Area.
Invoices are listed for the last 24 months. Should you need invoices older than 24 months, you may request them via form.