How often will I receive Family contract invoices?
Telepass Family contract invoices are issued quarterly. This changes however if expenses exceed the € 258.23 cap during the quarter.
Should you exceed the quarterly cap, the billing cycle will switch from quarterly to monthly with a monthly € 3,72 membership fee charged only in additional bills.
Invoicing will go back to quarterly if the amounts charged during the given quarter fall within the limit of € 258.23.
Why do I sometimes receive non-payment reports from APL if I have a Telepass device?
Please note that Autostrada Pedemontana Lombarda (APL) uses a free flow detection system and sometimes Telepass devices may not be detected.
To allow the automatic charge of all transits made on APL to your Telepass account, including those not detected by the device but captured via video, you need to fill out a special authorization via the Pedemontana Lombarda Debit Service, available in the Reserved Area of the site, via the Telepass App, or at the Punto Blu closest to you.
Why was I charged a €25,82 penalty?
A penalty of €25,82 applies for failure to return the Telepass device within 20 days of the revocation or cancellation of the Family contract.
Why was I debited a € 30 surcharge?
The €30 surcharge is debited as compensation for the expenses that Telepass incurs for device recovery activities.
You can avoid this surcharge by setting up a monthly contribution of €0,07 for each device in your possession from the Reserved Area of the site.
Where can I find a copy of the invoice?
You can find your invoices directly in the Telepass App and in your Reserved Area.
Invoices are listed for the last 24 months. Should you need invoices older than 24 months, you may request them via form.