The invoice for the Base contract (formerly Telepass Family) is issued quarterly.

For new direct Family Digital customers, active from 1 November 2025, invoicing and billing will be monthly for the first three months; thereafter, the billing cycle will automatically switch to quarterly (for services under the free allowance).

The quarterly limit is €356.68, subject to annual adjustment based on the ISTAT consumer price index for blue-collar and white-collar households.

Exceeding the quarterly limit will result in billing switching from quarterly to monthly, with a membership fee of €3.72 (€5 from 1 July 2026 for those who joined from 6 May 2026) applied only to additional invoices. Billing will revert to quarterly when the amounts charged in the relevant quarter fall within the specified limit.

To return your old Telepass, please use only one of the following return methods:

• Drop-off at a post office.
• Home collection.
• Drop-off at a locker.

For further details on how to return your device, please see this link. Whichever return method you choose, please remember that you must present the “old” Telepass carefully packaged with the return label printed in A4 format. It is not necessary to attach the return label to the envelope.

Please note that returning the “old” Telepass does not incur any additional costs beyond the cost of the replacement service, but it must be returned within 20 days of the delivery date of the new device; otherwise, you will be charged a penalty of €25 (€30 from 1 August 2026).

Once purchased, tickets will be sent directly to the email address you provided during the purchase. Please note that a PDF version of the tickets will also be available in the "archive" section on the App.

As a Telepass Pay X customer you can have a virtual/physical prepaid card, active on the Mastercard circuit, linked to your BNL account that you can use to make your purchases in a safe, innovative way at all the retailers or websites that adhere to the Mastercard circuit in Italy and abroad.

Through the contactless technology, you will be able to make your purchases in all the stores displaying the symbol simply by approching the card to the POS and for amounts under 25 euros you won't need a PIN code.

For all online payments, in addition to the 16 digits displayed on the front of the card, you have to provide the 3 digits secuirty code CVC2 on the back of the card and the expiration date. This data is also available on the Telepass Pay X App. To make your transactions more secure, the security code is updated at each use. Also, you will be able to confirm all your purchases on all websites that participate to Mastercard ID Check using the Telepass Pay X APP in an easy and safe way.

You can withdraw cash anywhere. To manage the balance on your prepaid card there is a dedicated section on the Telepass Pay X App.

You can withdraw from your Ski or Travel Insurance at any time without penalties and with no need to give a reason within the first 14 days following the contract subscription.

Although, in the case of the Travel and Baggage Insurance or for the short term insurance policies that last less than a month, the right of withdrawal is not applicable.

The right of withdrawal remains governed by the conditions set by the insurance companies, therefore please refer to the provisions on your policy.

You can view the policy purchase directly on the Telepass APP by selecting the movements list or accessing the Car Insurance section- Archive, where you can view and download the PDF document with all details.

Keep in mind that all documents are also sent to your email.