Assistance

Check out the most common questions on how to manage your contract.

FREQUENTLY ASKED QUESTIONS

The most searched

Depending on the motorcycle model, the Telepass device can be placed in one of the following ways:

  • in the glovebox (if made of plastic), using the same anchoring technique for placement on vehicles, that is by positioning the device with the adhesive velcro side facing upwards;
  • on the handlebar, using a special support available at authorized dealers;
  • in a bag with a suitable pocket and anchored on the tank.

In any case, you need to place the Telepass device with the adhesive side facing forward to allow correct functioning.

To retrieve the return label, access your Reserved Area, then in the "Contract" section select the "old" device. Inside the "Title Detail" you will find copy of the pre-filled label, download it and print it in A4 format.

You can change your license plates directly from the Telepass App or from the Reserved Area of the site or going to the Punto Blu closest to you.

To register and access your Reserved Area, you need an ID code, a sixteen character alphanumeric code that we create to protect the security of your data and that we will send you by email or regular mail after you sign the contract.

If you cannot find your ID Code, you can register on your own using the form.

If you have activated your contract online, you can quickly change the IBAN associated with your contract by accessing the Reserved Area of the website or from the Telepass App.

If your new bank is among those that by agreement can activate the Telepass service via ATM or credit card, you can go to a Punto Blu and request to have the charge moved.

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