Need further assistance?

Visit the Support section


Most frequent questions on all insurance services.


The most searched

To benefit from the roadside assistance services you need to call the Service Center at 800.108.108 (or 02- and advise:

  • your personal data;
  • a phone number where you can be reached;
  • the card code that you find on your Telepass App or on the website Customer Secured Area;
  • the vehicle make, model and number plate linked to the Telepass device for which the roadside assistance has been activated (the number plate needs to correspond to one of the two number plates associated with the Telepass contract);
  • the type of service requested.

The Service Center, once the customer has been identified and the service validity verified, will communicate an authorization code (Dossier Number) that you will refer to in order to use the requested service. Keep in mind that without the Dossier Number it's not possible to use the free mechanical assistance.

The Personal Mobility Insurance plan covers the following covers following an accident:

  • hospitalisation allowance,
  • recovery after hospitalisation allowance,
  • per diem for immobilisation due to accident (which requires application of casts/splints/braces that does not allow limb movement),
  • reimbursement of medical expenses,
  • per diem for temporary full incapacity.

If the accident occurs while using a Telepass service, the compensation is doubled.

The Travel Insurance is an insurance that provides you with travel assistance 24/7, medical expenses coverage and baggage coverage.

You can purchase the Travel Insurance within few minutes directly on the Telepass App for your travels in Italy, Europe and the rest of the World.

Access the Telepass App and select the Car Insurance section. If your vehicle (car, motorbike or van, under 35 q) number plate is already linked to your Telepass contract:

  • you will be able to select the number plate that you want to make an estimate for, select the driving style (skilled or free style);
  • check/enter the vehicle's owner date of birth and proceed with the estimate calcualtion.
Besides the Car Insurance, you will be able to add further attached warranties.

The Car Insurance estimate calculation is based on the best possible offer available thanks to the Telepass partnership with the insurance companies.

Once your estimate has been created, it will be sent to the email associated with your Telepass contract and it will be saved on the App under the specific 'estimates archive'.

The European participating countries are: Andorra, Austria, Belgium, Bulgaria, Ceuta, Cyprus, Croatia, Denmark, Estonia, Finland, France, Gibraltar, Germany, Greece, Irland, Island, Italy, Latvia, Liechtenstein, Lituania, Luxembourg, Malta, Monaco, Montenegro, Norvey, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Former Yogoslav Republic of Macedonia, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey (European side), Ukraine, Hungary.