Tap “Dispositivi Telepass”, found in the bottom right menu.
Pick the device you want to replace and select “Sostituisci dispositivo”.
Head to your nearest pick-up point. Show the QR Code found in the app and don’t forget to
carry an ID document, your national health insurance card (tessera sanitaria), and the old device.
Once you collect your new device, the old one is automatically deactivated.
Select or enter your address: you’ll receive your device within 48 hours.
You can continue using your old device till you get the new one.
You have up to 20 days after receiving the device to return your old device: place the device in the
packaging included in your delivery, print the return label sent to your email, and pick the return
method of your chocie here.
You can now use all our Telepass services