In the event of an accident, the claim must be reported in writing to the insurance company without delay.
You can easily submit a claim using the special form included in the contract documents, following the instructions on the website www.metlife.it in the "Customer Service" / "Report a Claim" section, or even in unofficial form.
In addition, to get information and assistance on reporting an accident, you can send a specific notification at www.sinistrimetlife.it or alternatively call the toll-free number 800.319.665."
You can withdraw from the policy within 14 days from signing, without penalty and without the need to provide a reason. In any case, you can cancel the policy at any monthly recurrence, with a 15-day notice; in this case, the policy will lapse upon expiration of the monthly insurance period for which you have already paid the relative premium and will no longer be renewed.
The sums insured for each warranty are divided equally among the members of the family unit included in the Family Status at the time of the claim, with a minimum of 33% for each insured person. If there are more than three members in a family, the indemnity is still 33% for each.
The warranties are valid without territorial limits, with the exception of the warranties for hospitalization due to injury occurring in Italy and those for post-hospitalization recovery due to injury occurring in Italy, which are valid provided that the accident occurred in Italy.
Yes, the cost of the insurance policies contribute towards reaching the quarterly spending limit of the Telepass Family contract of €258,23.
If you are a Telepass Family contract holder, you can purchase only one policy with the Individual or Family plan. If you are the holder of a Telepass contract with Viacard, you can purchase up to a maximum of 10 individual policies.
In order for the product to be consistent with the current social emergency and with the policies put in place by the goverment to contain the COVID-19 desease, the policy warranties will be fully effective in case of COVID-19 infection contracted by those who have to travel from their homes to carry out their work activity.
Essential conditions for the warranty to be effective:
You can withdraw by filling in the specific form you find on the website or on the Telepass App (under the Info and Support section) or with registered letter with acknowledgment of receipt addressed to: Telepass S.p.A. - Customer Care PO BOX 310 Branch 39 - 50123 Florence (address for the contractual communications).
The cost of the Accidents in Mobility policy will be debited after the signing of the insurance contract at the time the first Telepass service debit is charged and on the same account linked to your Telepass contract.
Keep in mind that the policy has a monthly duration until the cancellation of the pollicy.
You can purchase the Accidents in Mobility policy directly on the Telepass or Telepass Pay X App.
Once the policy has been purchased, you will receive the Membership Certificate and the contractual documents that you will also be able to view on the website or App.
The policy cost will be directly debited to your account associated with the Telepass contract.
Yes, it does.
The Accidents in Mobility policy is dedicated to all customers resident in Italy with an age between 18 and 69. The coverage is valid until the age of 75.
The Telepass Family contract holder can decide to insure not only himself, but also his family members. The Telepass Business contract holder can insure himself and the company emplyoees.
The Accidents in Mobility policy is the new insurance product offered by Telepass in partnership with the partner insurance companies to protect you from the moment you leave home until your return.
The amount of compensation provided for by the Accidents in Mobility policy dobles if the injury happens while using the services paid with Telepass and for all mobility services paid with the Telepass Pay App (taxi-Bike sharing- Scooter- Local Public Transportation- Ferries- Trains- Scooter Sharing).
The Accidents in Mobility policy offers you financial aid to face the economic consequences of an accident, pay the expenses and compensate for earnings loss. The coverage protects you when you are away from home for business or personal reasons.And if you have an accident while using a Telepass service, the protection doubles.
The insurance coverage offered for accidents includes:
In addition, the Accidents in Mobility policy covers also for COVID-19 infection contracted during work.