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Roadside Assistance only Italy

Everything you need to know

You can request roadside and mechanical assistance throughout Italy by calling the Allianz Global Assistance Operations Center at the dedicated number. In this section you will find: Information to report at the toll-free number in case of necessity; timeframe for activation of the assistance after purchase; advantages and costs of Roadside Assistance offered by Telepass in Italy.

The card is in electronic format only and is always available on the Telepass App, Telepass Pay X App, and in the Reserved Area.

Roadside Assistance - Italy costs €1,50 monthly.

Joining the service offers you free mechanical assistance on Italian roads and highways, anytime needed, even when puncturing a tire, and on both number plates associated with the Telepass device, the possibility to use a replacement vehicle following a breakdown, 10% discount on your car repair at the participating stations and passenger transportation and accomodation costs included.

For more details, click below.

Also, if you are a Telepass Pay customer, you can benefit of the automatic doubling of discounts with the T Sconto Program.

To benefit from the roadside assistance services you need to call the Service Center at 800.108.108 (or 02-26.60.91.35) and advise:

  • your personal data;
  • a phone number where you can be reached;
  • the card code that you find on your Telepass App or on the website Customer Secured Area;
  • the vehicle make, model and number plate linked to the Telepass device for which the roadside assistance has been activated (the number plate needs to correspond to one of the two number plates associated with the Telepass contract);
  • the type of service requested.

The Service Center, once the customer has been identified and the service validity verified, will communicate an authorization code (Dossier Number) that you will refer to in order to use the requested service. Keep in mind that without the Dossier Number it's not possible to use the free mechanical assistance.

You can use it from the following day of the activation.