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Roadside Assistance
Get roadside help 24/7 for two number plates linked to your device, and enjoy 50% Cashback on Tolls.
Roadside Assistance
Protect yourself with roadside help and
get cashback on tolls
Travel safely with Roadside Assistance by Telepass,
valid for two number plates linked to your device.
Roadside assistance details
Call the Allianz Global Assistance operations centre when required using their toll-free number, and share your personal and vehicle details, along with your Telepass code, found in the app.
Repair and
Towing
Towing
Quick car assistance and towing
Has your car ever broken down without warning and refused to start? Here’s what’s always available with Roadside Assistance in Italy and Europe:
- a rescue vehicle for minor repairs (changing tyres, charging your car battery, or providing fuel),
- transport to the nearest garage if necessary,
- 10% discount on labour costs with Allianz Global Assistance at affiliated garages in Italy,
- vehicle recovery, covered up to €150,
- a driver to bring your car home anywhere in Italy if repair takes longer than 36 hours. The ride is covered up to €200. You’ll only have to pay for for fuel and tolls, if any.
Additional
costs
costs
Additional services to ensure smooth travel
It’s not always easy to get your vehicle repaired on the same day. This is why the Allianz Global Assistance Operations Centre gives you the following options to choose from:
- overnight stay in a 3-star hotel for you and your fellow passengers for up to 2 nights (€150 per night per person), with a maximum limit of €500 in Italy or Europe,
- a replacement car in Italy for 3 days (5 if your car breaks down on public holidays or if the garage is closed),
- a taxi in Italy or Europe to go to the nearest hotel, railway station, bus stop, or airport. Each authorised ride is covered up to €80.
You can also always visit the garage using the vehicle provided.
Accident and
Illness
Illness
Immediate telephone medical consultation
If an accident or sudden illness occurs in Italy or Europe, the operations centre can organise a telephone medical consultation for you. You can get general medical advice and information on:
- emergency vehicles,
- general practitioners and specialists,
- location of general and specialist health centers,
- access to healthcare facilities,
- available pharmacies.
You can also request for a driver to take you home anywhere in Italy if you are unable to drive. You will only have to pay for for fuel and tolls, if any.
Please read all the terms and conditions of Roadside Assistance with Allianz Global Assistance.
Roadside Assistance – How to activate it
Open app
Select the Roadside Assistance insurance plan in just a few taps to protect your trips by car.
Roadside help
Wait only 24 hours before you can travel safely.
Cashback on Tolls
Activate the service in a few steps by following the instructions provided.
FREQUENTLY ASKED QUESTIONS
How can we help?
When can I start using the Roadside Assistance?
When can I start using the Roadside Assistance?
You can use it from the following day of the activation.
How can I benefit from the free mechanical assistance
How can I benefit from the free mechanical assistance
To benefit from the roadside assistance services you need to call the Service Center at 800.108.108 (or 02-26.60.91.35) and advise:
- your personal data;
- a phone number where you can be reached;
- the card code that you find on your Telepass App or on the website Customer Secured Area;
- the vehicle make, model and number plate linked to the Telepass device for which the roadside assistance has been activated (the number plate needs to correspond to one of the two number plates associated with the Telepass contract);
- the type of service requested.
The Service Center, once the customer has been identified and the service validity verified, will communicate an authorization code (Dossier Number) that you will refer to in order to use the requested service. Keep in mind that without the Dossier Number it's not possible to use the free mechanical assistance.
L’iniziativa promozionale “Assistenza Stradale fino a 6 mesi di canone gratis” è riservata ai clienti Telepass Family che sottoscrivono un contratto avente ad oggetto il servizio aggiuntivo Assistenza Stradale di Telepass S.p.A. nel periodo 01/09/2022-31/12/2022. La gratuità è relativa solo al canone del servizio Assistenza Stradale e si applica a decorrere dal mese in cui è stato perfezionato il relativo contratto e per i restanti mesi del ciclo di fatturazione trimestrale in corso nonché per i successivi due cicli trimestrali di fatturazione. Al termine del periodo di promozione, il canone mensile del servizio Assistenza Stradale sarà quello contrattualmente previsto. Per maggiori informazioni, anche sulle condizioni economiche e contrattuali dell’Assistenza Stradale, consulta le relative Norme e Condizioni, la Guida ai Servizi e il Regolamento nella sezione Supporto.