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Roadside Assistance
The roadside assistance service in Italy and Europe
Travel with peace of mind with Roadside Assistance that you activate in the app or in your Reserved Area and is valid on both license plates linked to the device.
Coverage Europe or Italy
For accidents on roads and highways: travel with peace of mind, wherever you are.
Roadside assistance
In Italy or in Europe: free, 24 hours a day, 7 days a week.
Small interventions
We'll assist you even in case of flat tires or dead battery.
Save on roadside assistance with your car liability insurance
Subscribe to RC Auto Insurance with Telepass and get Roadside Assistance at zero fee for 1 year on two license plates associated with your Telepass device.
In Europe today everything is easier
If you travel in Europe, you can use the European Device to skip the line at toll booths and you can purchase electronic vignettes in the app to travel worry-free.
Roadside assistance details
How it works
How does the roadside assistance service work?
Telepass' roadside assistance service offers continuous support for your vehicle, guaranteeing timely intervention in the event of unforeseen circumstances on roads and motorways, both in Italy and Europe.
By activating Telepass roadside assistance, you have access to a service that operates 24 hours a day, 7 days a week.
If you find yourself in difficulty, you can immediately contact the emergency number 800 108 108 in Italy and roadside assistance in Europe at +39 02 26609135 if you are abroad.
The phone numbers are conveniently available in the Telepass app. When you call AWP Contact Center Italia S.r.l., you will need to provide your vehicle details and your personal Telepass code, which you can find in the app.
Roadside Assistance includes:
- a rescue vehicle for minor repairs (tire replacement, battery recharge, or refueling);
- if necessary, transportation to the nearest repair shop;
- a vehicle for difficult vehicle recovery, covered up to €150;
What does it cover
What does it cover? When can I use it?
The service covers a wide range of situations, including:
- mechanical breakdown: on-site repairs for problems such as tire replacement, battery recharge, or refueling.
- accidents: assistance in the event of collisions, with possible towing of the vehicle to the nearest repair shop.
- fire: immediate support to secure the vehicle and transport to an authorized center.
In addition, if the vehicle requires repairs that take more than 8 hours, a replacement car can be provided for up to 3 days, extendable to 5 days in the event of public holidays or workshop closures.
Tow truck recovery
Tow truck recovery: how does it work?
The Telepass tow truck recovery service intervenes when the vehicle cannot be repaired on site.
Transport to the nearest repair shop is covered up to 50 km at no additional cost and can be requested in the Telepass app or by calling the emergency number800 108 108 in Italy and roadside assistance in Europe at +39 02 26609135 if you are abroad.
If the vehicle is off the road or in an area that is difficult to reach, a suitable vehicle will be sent. The service is free for transport within 150 km; beyond this distance, there may be additional costs.
There is no limit to the number of interventions for year, but in the event of frequent requests or requests outside the conditions covered, extra costs may apply. If necessary, the user will be informed in advance.
Had an issue? Contact customer support
If needed, you will need to provide your personal information, vehicle details, and your personal Telepass code that you can find in the app by calling AWP Contact Center Italia S.r.l. at the toll-free number: 800 108 108.
From abroad, call +39 02 26609135
Roadside Assistance is provided by AWP Contact Center Italia S.r.l. (see Appendix) and does not constitute an insurance service subject to IVASS supervision.