Roadside Assistance

Activate 24-hour roadside assistance on roads and highways, in Italy and Europe, thanks to the insurance offered in partnership with Allianz.
Roadside Assistance

Telepass support and roadside assistance for safe driving

Do not miss the advantages of Telepass insurance for Roadside Assistance, secure your travels and drive on roads and motorways while protecting youself and your passengers!

Together with Allianz Global Assistance, Telepass provides 24-hour assistance every day to always travel by your side and give you all the help and support you need.

Features of Telepass Roadside Assistance

Add Roadside Assistance to your Telepass, Telepass Pay or Telepass Pay X subscription to drive with extra protection in Italy and Europe. This includes several services you can activate on two plates!

Whenever you need, call the Allianz Operations Center on the toll-free number 800.108.108 and provide your details, those of the vehicle and the personal Telepass code that you find on the App in the dedicated section.

Assistance and Repairs
Assistance and repairs

Mechanical Assistance

In case of car breakdown, fire or accident throughout the country as well as in Europe, you can request the dispatch of an assistance vehicle that will resolve the issue through small repairs on the spot (for example, tire replacement, battery recharge or refueling).

However, should this not be possible, your vehicle will be transported to the repair garage closest to the location where it stopped, up to a distance of 40 km which will be calculated from the stopping point to the selected garage (if the accident occurs on a highway network, the distance will be calculated from the exit closest to the stopping point).

The service is in effect in Italy and in Europe.

Labour discount within the Allianz affiliated network

If, following towing, the vehicle is transported to a garage affiliated with Allianz Global Assistance, customers enjoy a 10% discount on the cost of labour based on the actual repair time communicated by the garage.

The service is in effect in Italy.

Vehicle recovery
Vehicle Recovery

Difficult recovery

In the event that your vehicle drives off the roadway making it necessary to dispatch special emergency services, you can request the intervention of emergency means capable of moving the car back to the roadway. The cost of the operation is covered up to a maximum of Euro 150,00 per occurrence.

The service is in effect in Italy and in Europe.

Driver for vechicle recovery

If the vehicle needing repair requires more than 36 hours of labour and you opt not to wait until the work is completed, Allianz Global Assistance will provide a driver who will take the repaired vehicle to your place of residence, up to a maximum cost of EUR 200,00. You are responsible for the cost of fuel and any toll charges (highways, ferries, etc.) are at your expense.

The service is in effect in Italy.

Extra repair expenses
Extra Repair Expenses

Hotel expenses

If, following a breakdown, fire or accident, the vehicle in need of assistance cannot be repaired within the day of the event and requires more than 8 hours of labour, the Allianz Global Assistance Operations Center, as an alternative to a replacement car, will provide accommodation (for you and for all passengers of the vehicle being repaired) in a local 3-star hotel (or equivalent).

Allianz Global Assistance will cover the cost of accommodation and breakfast up to a maximum of 2 nights. The maximum allowance per person for hotel expenses, which must be always authorized by the Allianz Global Assistance Operations Center, is €150 per night and in any case within the limit of €500 per occurrence.

The service is in effect in Italy and in Europe.

Replacement car

If the vehicle stops due to a breakdown, fire or accident and requires repairs exceeding 8 hours, certified by the garage manager based on the vehicle manufacturer's standards, you can request, (as an alternative to hotel expenses) a replacement vehicle for a maximum of 3 days, which may be increased to 5 if the stop occurs on holidays or during garage closure, all under the general conditions outlined by the major participating rental companies.

The service is in effect in Italy.

Passengers transport

If, following a breakdown, fire or accident, the vehicle cannot be repaired on the place where it stopped and requires towing to the location where the repair will take place, you will be able to reach the center from which the tow truck comes, or the garage where the vehicle is being taken to, riding, if possible, on the same means that transported your vehicle.

The Allianz Global Assistance Operations Center can also provide you with a taxi to reach a hotel (where you will wait for repairs) or, alternatively, the nearest airport, train or bus station. The maximum cost for each taxi ride, which must be always authorized by the Operations Center, is €80.

The service is in effect in Italy and in Europe.

Injury and illness
Injury and illness

Telephone medical consultation

The Operations Center is at your disposal for a medical consultation over the phone following an accident or sudden illness while driving. Based on the information received (from you or from a third party if you are unable to do so) at the time of the request, the Operations Center's medical unit cannot provide diagnoses, but will be able to offer:

  • general medical advice;
  • information regarding:
    • how to find emergency vehicles;
    • how to find general practitioners and specialists;
    • locations of general and specialist care centers;
    • how to access health facilities;
    • availability of medicines.

The service is in effect in Italy and in Europe.

Driver in case of accident/illness

If, due to an accident or sudden illness while traveling, you suffer injuries such as to make you unable to drive your vehicle and no other passenger can replace you, the Operations Center will provide you with a driver who will take you to your place of residence. You are responsible for the cost of fuel and any toll charges (highways, ferries, etc.).

The service is in effect in Italy.

See the full information note for details and conditions of Roadside Assistance with Allianz Global Assistance.

How to activate the policy

Call

Call Allianz Global Assistance on the toll-free number 800.108.108

Communicate

Provide your information, your vehicle data and the code.

Relax

Request the assistance service you need and relax.

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Roadside Assistance only Italy

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FREQUENTLY ASKED QUESTIONS

How can we help you?

The European participating countries are: Andorra, Austria, Belgium, Bulgaria, Ceuta, Cyprus, Croatia, Denmark, Estonia, Finland, France, Gibraltar, Germany, Greece, Irland, Island, Italy, Latvia, Liechtenstein, Lituania, Luxembourg, Malta, Monaco, Montenegro, Norvey, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Former Yogoslav Republic of Macedonia, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey (European side), Ukraine, Hungary.

To benefit from the roadside assistance services you need to call the Service Center at 800.108.108 (or 02-26.60.91.35) and advise:

  • your personal data;
  • a phone number where you can be reached;
  • the card code that you find on your Telepass App or on the website Customer Secured Area;
  • the vehicle make, model and number plate linked to the Telepass device for which the roadside assistance has been activated (the number plate needs to correspond to one of the two number plates associated with the Telepass contract);
  • the type of service requested.

The Service Center, once the customer has been identified and the service validity verified, will communicate an authorization code (Dossier Number) that you will refer to in order to use the requested service. Keep in mind that without the Dossier Number it's not possible to use the free mechanical assistance.

You can use it from the following day of the activation.

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