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Roadside Assistance

Get roadside help 24/7 for two number plates linked to your device, and enjoy 50% Cashback on Tolls.
Roadside Assistance

Protect yourself with roadside help and
get cashback on tolls

Travel safely with Roadside Assistance by Telepass,
valid for two number plates linked to your device.

Roadside help
Quick, 24/7 assistance in Italy and Europe.
Cashback on Tolls
Get 50% cashback on tolls in case of motorway delays.

Assistenza Stradale a canone zero

Attiva il servizio Assistenza Stradale di Telepass entro il 30 giugno e hai fino a 6 mesi a canone zero.

Roadside assistance details

Call the Allianz Global Assistance operations centre when required using their toll-free number, and share your personal and vehicle details, along with your Telepass code, found in the app.

+39 800 108 108

Repair and
Vehicle Recovery

Quick car assistance and towing

Has your car ever broken down without warning and refused to start? Here’s what’s always available with Roadside Assistance in Italy and Europe:

  • a rescue vehicle for minor repairs (changing tyres, charging your car battery, or providing fuel),
  • transport to the nearest garage if necessary,
  • 10% discount on labour costs with Allianz Global Assistance at affiliated garages in Italy,
  • vehicle recovery, covered up to €150,
  • a driver to bring your car home anywhere in Italy if repair takes longer than 36 hours. The ride is covered up to €200. You’ll only have to pay for for fuel and tolls, if any.
Extra Repair Expenses

Additional services to ensure smooth travel

It’s not always easy to get your vehicle repaired on the same day. This is why the Allianz Global Assistance Operations Centre gives you the following options to choose from:

  • overnight stay in a 3-star hotel for you and your fellow passengers for up to 2 nights (€150 per night per person), with a maximum limit of €500 in Italy or Europe,
  • a replacement car in Italy for 3 days (5 if your car breaks down on public holidays or if the garage is closed),
  • a taxi in Italy or Europe to go to the nearest hotel, railway station, bus stop, or airport. Each authorised ride is covered up to €80.

You can also always visit the garage using the vehicle provided.

Accident and
Injury and illness

Immediate telephone medical consultation

If an accident or sudden illness occurs in Italy or Europe, the operations centre can organise a telephone medical consultation for you. You can get general medical advice and information on:

  • emergency vehicles,
  • general practitioners and specialists,
  • location of general and specialist health centers,
  • access to healthcare facilities,
  • available pharmacies.

You can also request for a driver to take you home anywhere in Italy if you are unable to drive. You will only have to pay for for fuel and tolls, if any.


How can we help?

To benefit from the roadside assistance services you need to call the Service Center at 800.108.108 (or 02- and advise:

  • your personal data;
  • a phone number where you can be reached;
  • the card code that you find on your Telepass App or on the website Customer Secured Area;
  • the vehicle make, model and number plate linked to the Telepass device for which the roadside assistance has been activated (the number plate needs to correspond to one of the two number plates associated with the Telepass contract);
  • the type of service requested.

The Service Center, once the customer has been identified and the service validity verified, will communicate an authorization code (Dossier Number) that you will refer to in order to use the requested service. Keep in mind that without the Dossier Number it's not possible to use the free mechanical assistance.

You can use it from the following day of the activation.