Telepass Grab&Go

You can use all of these services in Italy:

• Highway: travel with the Telepass Grab&Go device without stopping at the toll booth;
• Strisce Blu: pay and manage your stops in participating municipalities via Telepass app without parking meters or coupons;
• Area C - Milan: access when you want, without the need for a ticket; Affordable Parking: access affiliated parking lots by paying with your Telepass device;

• E- Vignette: buy through the Telepass App the vignettes to pay for the highway in Switzerland, Austria, Slovenia and the Czech Republic;

• Strait of Messina ferry: you board with your vehicle without queuing for a ticket

NFC (Near Field Communication) is a communication system that allows information to be exchanged between two devices by simply bringing them together. In order to activate in Telepass app, following the provided instructions, the Telepass Grab&Go device you own that is equipped with NFC technology, you must have one of the following mobile devices: (i) iPhone 7 (or later) or device with iOS version 11.0 or later, or,(ii) smartphone with NFC technology and Android operating system version Oreo 8.0 or later. If you do not have one of the above mobile devices, you can activate your device at Telepass service points specifically authorized for this purpose.

The Telepass Grab&Go electronic toll service is intended exclusively for natural persons:

• A1) residents or domiciled in the Italian territory, holders of (i) an Italian tax code as well as (ii) a bank account opened at a bank based in the Italian territory or at a bank based in the territory of the European Union, Vatican City, Iceland, Liechtenstein, Norway, Principality of Andorra, Principality of Monaco, United Kingdom, the Republic of San Marino and Switzerland (the “SEPA countries”), or who have the availability of a credit card with an expiration date of more than 30 days and belonging to the VISA, MasterCard, Maestro, American Express, CB circuits or such additional circuits as Telepass may indicate.
• A2) not resident or domiciled in the Italian territory who have the availability of a credit card having an expiration date greater than 30 days and belonging to the VISA, MasterCard, Maestro, American Express, CB circuits or to the additional circuits that Telepass reserves the right to indicate.
• B) that are owners of a Telepass Grab&Go device, which can be purchased at authorized points of sale and channels.

In order to finalize a Telepass Grab&Go contract, Telepass will carry out certain eligibility checks on the applicant, including with reference to the validity of the IBAN code of the current account or the validity of the credit card, also as an anti-fraud function, and creditworthiness checks on the same applicant, reserving the right to authorize or not to finalize the contract based on the results of the checks carried out.

In the event that a customer, owner of a Telepass Grab&Go device, is not authorized to perfect the Telepass Grab&Go contract or otherwise does not receive acceptance from Telepass, he/she may contact Customer Support, in order to obtain a refund, at 0697166669 (cost of the call calculated according to his/her tariff plan) active from Monday to Friday during the hours of 9 a.m. - 6 p.m.

Only one Telepass Grab&Go device can be associated with the Telepass Grab&Go contract at a time. In addition, a single Telepass Grab&Go device, owned by the Customer, can only be associated with one Telepass Grab&Go contract. Therefore, in the event of subsequent termination for any reason (including the Customer's withdrawal from the service contract, by reconsideration within the terms of the law, or subsequently during the course of the relationship) of the effectiveness of the Telepass Grab&Go service contract previously associated with a Telepass Grab&Go device owned by the Customer, such device may not be associated with a further Telepass Grab&Go Contract. In cases where the device, previously associated with the Telepass Grab&Go contract, is no longer owned and in the material availability of the Customer, or, is no longer functional and suitable to enable the use of the relevant services, the Customer may associate a new Telepass Grab&Go device to the same contract, of which he/she is the owner and of which he/she has the material availability.

Without prejudice to the legal warranty provided, free of charge, by the seller of the Telepass Grab&Go device for cases of lack of conformity pursuant to art. 128 et seq. of Legislative Decree September 6, 2005, no. 206 (“Consumer Code”) in favor of the consumer customer, Telepass shall provide for the repair and/or replacement of the Telepass Grab&Go device owned by the customer, in the cases, under the terms, with the modalities and under the conditions provided in the warranty document made available together with the device (and also available for consultation HERE) and with charges exclusively borne by Telepass itself (the “Commercial Warranty”). It should be noted that this Commercial Warranty is a conventional warranty provided by Telepass, which is in addition to, but does not replace, the legal warranty of conformity of consumer goods provided for by Articles 128 et seq. of Legislative Decree no. 206/2005 and, in any case, does not affect, nor limit or exclude the rights of the consumer Customer, as provided for by the aforementioned legal provisions. In the event of malfunction, failure or lack of conformity of the Telepass Grab&Go device (including battery) during the period in which Telepass provides the Commercial Warranty, the Customer who wishes to take advantage of it must, within the terms and in the manner provided in the aforementioned warranty document, request its activation. Telepass also reserves the right to fulfill the provisions of the Commercial Warranty through a specially authorized third party.

Grab&Go Customers in case of need can contact the helpline number 0697166669 (call cost calculated according to your rate plan) active Monday through Friday during 9 a.m. - 6 p.m.