Home & Health Assistance

All Telepass customers who have activated the Home & Health Assistance Package can use this service. The benefits will be valid for both you and your cohabiting family members.

You can use the service 30 days after subscribing to the “Home & Health Assistance” Package. Once this period has elapsed, you can request assistance at any time by contacting the Mawdy Services Operations Center, which is open 24 hours a day, every day of the year: toll-free number: 800 087 585 and standard rate number: +39 015 255 9573.

In your home, i.e., the house where you live or are domiciled, including its appurtenances, you will have access to all the services provided by the service. This includes both technical interventions (such as plumbers, electricians, gas technicians, locksmiths, and heating engineers) and emergency services, such as pest control, support in the event of water damage, special cleaning after a fire or flood, assistance after a burglary, the dispatch of a security guard when the home is unsafe, and even a vehicle for moving furniture in the event of serious damage.

In a Structure, i.e., a private residence where you are staying temporarily and which is located more than 50 km from your home, including its Appurtenances, you will only be able to take advantage of essential technical services: plumber, electrician, gas technician, and locksmith. Other services related to emergencies or extraordinary situations are not included.

General or specialist medical consultations are provided remotely, by telephone or video via a dedicated web platform. If necessary, simply contact the Operations Center, which will arrange for you to speak to a doctor. Please note that these medical consultations do not constitute a diagnosis and are provided on the basis of information and statements provided remotely.

The service can be used without any limits throughout the year. You and your cohabiting family members can freely access the affiliated network whenever you need to; the costs of the services will be billed directly by the facility or professional.

A second opinion is a service that allows you to obtain an additional medical opinion on proposed treatments, tests already performed, or recommendations received previously. You can request one for yourself or a family member living with you by contacting the Operations Center, which will arrange a video consultation with one of the available doctors. During the consultation, the doctor will evaluate the documentation provided and, if necessary, coordinate a more in-depth examination with a specialist in the field.

Yes, Home & Health Assistance services have limits that vary depending on the type of service. Please refer to the Service Guide for more details.