ZTL

The Telepass ZTL service allows you to pay for access to Limited Traffic Zones in cities where the service is active directly through your Telepass account, at no additional cost and without needing to have a Telepass device in your vehicle, thanks to the reading of your license plate, which is registered for the service.

To activate the service, download the Telepass app and follow the step-by-step instructions.

If there is a change to a license plate (for example, a “license plate change” or “transferring the license plate from one device to another under the same contract”) that was previously enabled for the service, you must reactivate the service on the new license plate.

There are no additional costs for this service.

Milan's Area C is in effect Monday through Friday from 7:30 a.m. to 7:30 p.m.
Always refer to the guidelines provided by the City of Milan: Area C - City of Milan.

You can view the current rules for entering Milan's Area C on the website: AreaC, MyAreaC, purchase and activate your entry ticket within 24 hours of driving through the zone.

If the service shows as “can be activated” or “active” on a hybrid vehicle, it means that ATM has not recognized the vehicle. In this case, please contact MTA.UfficioAreaC@comune.milano.it

If you change your license plate number, you’ll need to reactivate the Area C service for the new plate. You can do this in three different ways:

• from your app → in the “Vehicles” section, tap “View details” for the license plate you want to activate, go to “Accesses,” and activate the service under the corresponding entry
• from the Reserved Area of the website → click on the left-hand menu “Telepass Device” > “Services” > “Area C” and select “Activate” for the correct license plate.
• visit the Telepass Store in Milan or Turin.

After submitting your request, you will receive a first notification regarding the deactivation of the old license plate and a second one regarding the activation of the new one.

When you activate the service, your license plate will be assigned a unique PIN code, which you must enter on the dedicated website to manage access to Milan's Area C.

Before activating Area C Milan with Telepass, you must cancel your payment through the City of Milan’s MyAreaC portal. For more information, go to the “PIN Cancellation” section: Area C: Registration - City of Milan

The Milan Area C service becomes active at midnight on the day following your activation request on the website or in the app.

If you selected the option to be charged retroactively for trips, activation takes effect on the same day you submit your request.

If your license plate is exempt from the Milan Area C fee, you do not need to activate the service in the app. If the service is active, go to the app or the Reserved Area to deactivate it:

• From your app → in the “Vehicles” section, tap “View details” for the license plate you want to deactivate, go to “Accesses,” and deactivate it under the corresponding entry
• From the Reserved Area on the website → click on the “Telepass Device” contract > Services > Area C and select “Deactivate” for the correct license plate

If your license plate is exempt from payment but is not recognized by the City of Milan, it will appear as a paying vehicle and you will receive charges from the City of Milan in the app. For further information, please contact: MTA.UfficioAreaC@comune.milano.it

The amount charged for the Area C service is not subject to VAT. Therefore, Telepass generates an accounting document (not a tax document) in the name and on behalf of the City of Milan, which serves as valid proof of actual use of access to Area C in Milan.

You can find your Area C Milan transactions in the “Summary” section (first icon at the bottom left of the app) > “Transactions.” In the same section, you can also create an expense report.

You can find transaction records related to trips in Area C:

• in the “Transactions” section of the website’s Members Area
• in the “Summary” section of the app (first icon in the navigation menu) under “Transactions”.

The Area C fee is not subject to VAT. Therefore, Telepass generates only an accounting document—not a tax document—in the name and on behalf of the City of Milan, which serves as valid proof of actual use of access to Area C.

You can find your Area C Milan transactions in the “Summary” section (first icon at the bottom left of the app) > “Transactions.” In the same section, you can also create an expense report to prove payment.

The Palermo Limited Traffic Zone (ZTL) is in effect during the following hours.

Daytime hours: Monday through Friday from 8:00 AM to 8:00 PM.

Nighttime hours:

• Friday from 11:00 PM to midnight
• Saturday from midnight to 6:00 AM and from 11:00 PM to midnight
• Sunday from midnight to 6:00 AM

Please note that to access the ZTL during nighttime hours between 11:00 PM on Friday and 6:00 AM on Saturday, and between 11:00 PM on Saturday and 6:00 AM on Sunday, the pass MUST be used by 6:00 PM on the evening/night of transit. Finally, to travel between 11:00 PM on Saturday and 6:00 AM on Sunday, the pass can be used starting at 6:01 AM on Saturday.

For updated schedules and restrictions, always refer to the guidelines from the City of Palermo: https://www.comune.palermo.it.

You can view the current rules for entering Palermo's restricted traffic zone (ZTL) on the website:https://www.comune.palermo.it

If you have an electric car, you do not need a pass to enter; the service is free, but you must register via the municipality’s dedicated online platform. For more details on this, please visit the municipality’s website (https://www.comune.palermo.it)

L’attivazione del servizio avviene su singola targa prescelta.

Puoi procedere con l’attivazione con le seguenti due modalità:

• dalla tua App → nella sezione “Veicoli” fai tap su “Vedi dettagli” della targa che vuoi attivare, vai su “Accessi” e attivi il servizio alla voce corrispondente. Oppure seleziona il servizio alla voce corrispondente nella Homepage dell’App, e procedi con l’attivazione sulla targa corretta
• dall'Area Riservata del sito → clicca nel menu a sinistra “Dispositivo Telepass” > “Servizi” > “ZTL Palermo” e seleziona “Attiva” sulla targa corretta

The Palermo ZTL service becomes active at midnight on the day following the activation request submitted on the website or via the app.

The service activation date cannot be backdated beyond this time.

If you change your license plate number, you’ll need to reactivate the Palermo ZTL service for the new plate. You can do this in two different ways:

• from your App → in the “Vehicles” section, tap “View details” for the license plate you want to activate, go to “Accesses and Passes,” and activate the service under the corresponding heading. Or select the service under the corresponding heading on the App’s homepage, and proceed with activation for the correct license plate
• from the Reserved Area of the website → click on the left-hand menu “Telepass Device” > “Services” > “Palermo ZTL” and select “Activate” for the correct license plate.

After submitting your request, you will receive a first notification regarding the deactivation of the old license plate and a second one regarding the activation of the new one.

If your license plate is exempt from paying the Palermo ZTL fee, you do not need to activate the service in the app. If the service is active, go to the app or the Reserved Area to deactivate it:

• From your app → in the “Vehicles” section, tap “View details” for the license plate you want to deactivate, go to “Accesses,” and deactivate it under the corresponding entry
• From the Reserved Area on the website → click on the “Telepass Device” contract > Services > Palermo ZTL and select “Deactivate” for the correct license plate

If your license plate is exempt from payment but is not recognized by the City of Palermo, it will appear as a paying vehicle and you will receive the corresponding charges in the app. For further information, please contact: https://www.comune.palermo.it

Charges related to your entries into the Palermo Limited Traffic Zone (ZTL) will be visible in accordance with municipal regulations, so it may take up to 15 days:

• in the Reserved Area of the website under “Transactions”
• in the App under the “Summary” section (first icon in the navigation menu) under “Transactions”.

The rates for the Palermo ZTL service, which are also displayed when activating the service in the app and on the website, include VAT (22%).

You can find your Palermo ZTL transactions in the “Summary” section (first icon at the bottom left of the app) > “Transactions”. In the same section, you can also create an expense report.

Upon request, Telepass generates an invoice in the name and on behalf of AMAT, the company managing access to the ZTL in Palermo, using AMAT’s letterhead.

Both are considered valid proof of actual use of access to the ZTL Palermo.