Need further assistance?

Visit the Support section

Fuel

Everything you need to know

Find out how to refuel with the Telepass Pay or Telepass Pay X App. Here you can find all the information you need: Locations of affiliated service stations to fill up with gasoline, LPG, Diesel and methane, and how to pay via App or Telepass device.

They are also located on the ordinary roads and in the city. You can view the complete list of all participating service stations here.

  • From the Telepass Pay or Telepass Pay X App select the Fuel Service by clicking on the "Refuel" tab;
  • Geolocate yourself and then select the distributor closest to you. Make sure to check the payment method, since you can pay to refuel in two ways: either with the Telepass Pay App or with the Telepass Device;
  • Simply refuel and at the end you will find the transaction recorded directly in your App.

You can use the Fuel Service by downloading the Telepass Pay App or the Telepass Pay X App.

If you are already a Telepass Family customer, activate Telepass Pay from here.

If you are a new customer, you can activate the Telepass and Telepass Pay services by clicking here.

You can use your Telepass Device to pay for refueling at service stations affiliated with Telepass Pay.

In this case, you simply need to tell the operator at the affiliated station that you wish to pay with your Telepass. The operator will complete the payment by placing a special POS near the windshield where the Telepass device is located and you will need to confirm the payment via your App.

You will always be able to find the record of the operation in the Transactions Archive of your App!

With the Telepass Pay App you can easily pay for refueling:

  • if you are at a Q8 gas station: choose the amount to be paid directly on the App and enter the 6-digit code that the App has generated on the payment kiosk. Then choose the pump number and start refueling your car.
  • If you are at an API IP - Tamoil - Esso or Retitalia gas station: choose the amount to be paid and, once you have selected and unlocked the pump directly from your App, you can start refueling your car.

You can view your refueling operations both on the Telepass Pay App and in the Reserved Area.

Using the Telepass Pay App geolocation function you can view the service stations near your location. The App will tell you if at a specific station the payment through the Telepass device, the Telepass Pay App or both is available.

View the complete list here.

If you select on the App a refuel amount that is higher than total capacity, as soon as the tank signals full, by repositioning the fuel dispenser, the transaction ends. You will be debited for the actual amount refueled.