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Scooter Sharing
Everything you need to know
You can rent your electric scooter with Zig Zag, MiMoto and Reby in all cities where the service is available. In this section you can find information on costs, how to activate Scooter Sharing on the App and who to contact in case of need.
Who should I contact if I have issues with the scooter (I can't get it to work, I can't find it on the map, battery is low, etc.)?
Who should I contact if I have issues with the scooter (I can't get it to work, I can't find it on the map, battery is low, etc.)?
The electric scooter rental service is managed by Zig Zag and MiMoto. If you have any issues with a scooter, you can call Zig Zag and MiMoto customer service.
How much does it cost to rent an electric scooter with Telepass?
How much does it cost to rent an electric scooter with Telepass?
The rate plan provided by the merchant charges €0,32 for each minute of use.
How do I activate the Electric Scooter Sharing service by Telepass?
How do I activate the Electric Scooter Sharing service by Telepass?
You can use the Scooter Sharing Service by downloading the Telepass Pay App or the Telepass Pay X App.
If you are already a Telepass Family customer, activate Telepass Pay from here.
If you are a new customer, you can activate the Telepass and Telepass Pay services by clicking here.
Can I end the rental wherever I want?
Can I end the rental wherever I want?
You can end your ride only within the coverage area of the service. Remember that scooters cannot be parked in areas that may obstruct traffic, pedestrians, and on private properties.
To find more information on the service area of coverage from the App, please access the "Shared Mobility"> "GoVolt Area" section.In which cities is the Scooter Sharing service by Telepass active?
In which cities is the Scooter Sharing service by Telepass active?
The Scooter Sharing service is currently available in the city of Milan.
How can I get an electric scooter with Telepass?
How can I get an electric scooter with Telepass?
- Log into the App and select the Shared Mobility service
- Search on the map for the scooter closest to you and with a simple click book it to allow yourself time to reach it
- Once you reach it, click "Open" on the App to turn on the electric system of the scooter and open the top case, where you will find two helmets and two hygienic caps
- Put on your helmet and start riding around town
- End the rental using the App, simply by clicking on "End"
- The App also allows you to "stop", giving you the opportunity to keep the scooter "busy" during your daily activities. Note, however, that if you turn on the "Stop" mode, the rate per minute is the same as the rental rate
- The App will provide you with a summary of the trip you just completed
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