Need further assistance?

Visit the Support section

You can request the replacement of your Telepass device at one of our Punto Blu centers located along the highway network. Click here to consult map and timetables.

As an alternative, you can request the replacement directly through the Telepass App or Telepass Pay X App, and choose collection at the affiliated Pick-up Point or request home delivery.

To manage the replacement of the Telepass independently, use the special function available in the Telepass App and in the Telepass Pay X App. Within a few days, a courier will deliver a new, ready-to-use Telepass device directly to your home, or wherever you like.

Remember to return the old device no later than 20 days from the delivery date of the new Telepass, only and exclusively as per the return method specified.

The shipping option for replacement of the device has a cost of € 11 (VAT included), which will be charged to you directly in the next Telepass invoice.

Please note that for Family contracts the cost of the service will contribute to reaching the cap of € 258,23.

To return your old Telepass device, please choose only one of the following methods:

  • delivery to the Post Office.
  • Home collection.
  • Delivery to Lockers.

For more details on how to return your device, please check this link. Whichever return method you choose, you need to present the "old" Telepass device carefully packed and with a return label printed in A4 format. You do not need to attach the return label on the envelope.

Please note that the return of the "old" Telepass device does not incur in any further costs added to the replacement service, provided you complete the return within 20 days from the date of delivery of the new device, otherwise a penalty of € 25 will apply.

No, if you choose to replace with the shipping option, you may not return the "old Telepass" to Punto Blu.

Please follow the methods provided by the service.

Yes, in order to return the "old" device and complete the replacement process correctly, you need to print the return label in A4 format.

Click here to view the facsimile.

To retrieve the return label, access your Reserved Area, then in the "Contract" section select the "old" device. Inside the "Title Detail" you will find copy of the pre-filled label, download it and print it in A4 format.

The replacement process with shipping option entails the replacement of one Telepass at a time. Once you complete the first replacement request, you can repeat the operation for another device.

You can request replacement of your "old" device with a few simple clicks!

  • Access the Telepass / Telepass Pay X App;
  • from the "Devices and plates" section, select the "Replace device" function;
  • choose the Telepass device you want to replace;
  • select the color or type of the new Telepass device;
  • choose the "Shipping" mode;
  • confirm or enter the shipping address;
  • complete the Online Replacement process and follow the instructions in the confirmation email;
  • within 48 hours, a courier will deliver a new, immediately active Telepass device to the address you provided;
  • to return the "old" Telepass, print the return label and choose one of the suggested return methods (Post Office, Home collection, Locker). More details are available at this link.

A €25 penalty applies if you have not returned the "old" Telepass or if you have returned it more than 20 days from the date of delivery of the new Telepass device, as reported in the Rules and Conditions of the service.