You can request the replacement of your Telepass device at one of our Punto Blu centers located along the highway network. Click here to consult map and timetables.
As an alternative, you can request the replacement directly through the Telepass App or Telepass Pay X App, and choose collection at the affiliated Pick-up Point or request home delivery.
To manage the replacement of the Telepass independently, use the special function available in the Telepass App and in the Telepass Pay X App. Within a few days, a courier will deliver a new, ready-to-use Telepass device directly to your home, or wherever you like.
Remember to return the old device no later than 20 days from the delivery date of the new Telepass, only and exclusively as per the return method specified.
The shipping option for replacement of the device has a cost of € 11 (VAT included), which will be charged to you directly in the next Telepass invoice.
Please note that for Family contracts the cost of the service will contribute to reaching the cap of € 258,23.
To return your old Telepass device, please choose only one of the following methods:
For more details on how to return your device, please check this link. Whichever return method you choose, you need to present the "old" Telepass device carefully packed and with a return label printed in A4 format. You do not need to attach the return label on the envelope.
Please note that the return of the "old" Telepass device does not incur in any further costs added to the replacement service, provided you complete the return within 20 days from the date of delivery of the new device, otherwise a penalty of € 25 will apply.
To retrieve the return label, access your Reserved Area, then in the "Contract" section select the "old" device. Inside the "Title Detail" you will find copy of the pre-filled label, download it and print it in A4 format.
The replacement process with shipping option entails the replacement of one Telepass at a time. Once you complete the first replacement request, you can repeat the operation for another device.
You can request replacement of your "old" device with a few simple clicks!
A €25 penalty applies if you have not returned the "old" Telepass or if you have returned it more than 20 days from the date of delivery of the new Telepass device, as reported in the Rules and Conditions of the service.