Vai in un Telepass Store, in Centro Servizi Telepass oppure in un Telepass Point per sostituire il tuo vecchio dispositivo con quello Europeo e usa il servizio Autostrada e Parcheggi Convenzionati anche in Italia, Francia, Spagna e Portogallo.

In alternativa, puoi chiedere un secondo dispositivo legato al tuo contratto dalla tua Area Riservata e selezionare tra le opzioni “Dispositivo Europeo”: lo riceverai all’indirizzo che preferisci.

To return your old Telepass, please use only one of the following return methods:

• Drop-off at a post office.
• Home collection.
• Drop-off at a locker.

For further details on how to return your device, please see this link. Whichever return method you choose, please remember that you must present the “old” Telepass carefully packaged with the return label printed in A4 format. It is not necessary to attach the return label to the envelope.

Please note that returning the “old” Telepass does not incur any additional costs beyond the cost of the replacement service, but it must be returned within 20 days of the delivery date of the new device; otherwise, you will be charged a penalty of €25 (€30 from 1 August 2026).

A penalty of €25 (€30 from 1 August 2026) will be applied if you have not returned your “old” Telepass, or if you have returned it more than 20 days after the delivery date of the new Telepass device, as stated in Terms and Conditions of the service.

The shipping option for replacement of the device has a cost of € 11 (VAT included), which will be charged to you directly in the next Telepass invoice.

Please note that for Family contracts the cost of the service will contribute to reaching the cap of € 258,23.

La sostituzione del dispositivo per malfunzionamento è gratuita. Se vuoi ricevere il nuovo dispositivo al tuo domicilio tramite posta, è previsto il costo di spedizione di 11 € (IVA inclusa) che verrà addebitato direttamente sulla successiva fattura Telepass.

To manage the replacement of the Telepass independently, use the special function available in the Telepass App and in the Telepass Pay X App. Within a few days, a courier will deliver a new, ready-to-use Telepass device directly to your home, or wherever you like.

Remember to return the old device no later than 20 days from the delivery date of the new Telepass, only and exclusively as per the return method specified.

To retrieve the return label, access your Reserved Area, then in the "Contract" section select the "old" device. Inside the "Title Detail" you will find copy of the pre-filled label, download it and print it in A4 format.

The replacement process with shipping option entails the replacement of one Telepass at a time. Once you complete the first replacement request, you can repeat the operation for another device.

Yes, in order to return the "old" device and complete the replacement process correctly, you need to print the return label in A4 format.

Click here to view the facsimile.