Telepass Device

You can report the theft or loss of your Telepass device via:

• App by tapping “Menu” (5th icon at the bottom right) > “Telepass Devices” > “View details” > “Block device”
• the website’s Members’ Area by clicking on “Reports”
• Telepass Customer Service by calling 069 71 666 71 (call charges apply according to your tariff plan)
• Telepass Store and Telepass Service Centre.

You must confirm the permanent blocking of your Telepass device within 30 days of your report by submitting a report to the police, in which you also provide the registration number associated with the device. Only in the event of loss may you submit a sworn statement as an alternative to the police report.

If you do not confirm the block, your Telepass device will become active again and we will charge you for all transactions made after the block.

Furthermore, once you have submitted the documentation for permanent blocking, you can request a replacement device directly via the App.

If you have not taken out the insurance at €0.29 per month (€0.69 from 1 July 2026), you will have to pay a fee of €30 (€35 from 1 July 2026) for replacement due to theft or loss. To check whether you have activated the insurance: go to the ‘Telepass’ > ‘Contract’ section in the Members’ Area of the website and look for the i

The Telepass device is valid on the entire Italian highway network, including the highways in Sicily. You can use it at all toll plazas equipped with yellow lanes reserved for electronic toll collection (marked with the “T” logo).

Payment is fully automated and deferred. Tolls and other service fees are consolidated and charged directly to your bank account or credit card every three months, with no additional transaction fees. You can always check your expenses in real time on the Telepass App.

Yes, with most Telepass offers, you can link up to two license plates (car or motorcycle) to the same device. Simply update or add the second license plate directly from the Telepass app in your personal account before setting off on your trip.

For optimal performance, the Telepass device must be placed at the top center of the windshield. If your vehicle has a shielded windshield, we recommend consulting your car’s owner’s manual.

Depending on the type of motorcycle, the Telepass device can be installed in one of the following ways:

• In the glove compartment (if made of plastic) using the same mounting method as for cars, i.e., with the device positioned so that the side with the adhesive Velcro faces upward.
• On the handlebars, using a special mount available from authorized dealers.
• In the bag with a special pocket, to be secured to the fuel tank.

• A high-pitched tone: transit completed successfully.
• A low-pitched tone: anomaly during transit. Check the transaction list in your app by clicking on “Transactions,” or in the Member Area of the website by opening the relevant contract and clicking on “Transactions.” If you hear another low-pitched tone during another transit, contact a Telepass Store or Telepass Service Center (find the nearest one here: Sales Network | Telepass) to verify that the device is working properly.
• Three high-pitched tones: the device’s battery is running low; you must request a free replacement.

The price of the device stand may vary depending on the store where it is purchased. To find out the current price and check availability, we recommend contacting the store of your choice directly.

It is a small device that you can simply place on the windshield of your car or on your motorcycle and that allows you to pay tolls passing through the dedicated Telepass gates and without the need to stop at the booth, and debits your bank/postal account or credit card.

Besides tolls, with Telepass you can also pay for parking, Area C Milan Congestion Charge, and Strait of Messina ferries: all at no additional cost.

To retrieve the return label, access your Reserved Area, then in the "Contract" section select the "old" device. Inside the "Title Detail" you will find copy of the pre-filled label, download it and print it in A4 format.

The Telepass device can also be used on motorcycles with an engine displacement equal to or greater than 150 cc. In this case, when crossing a toll booth, you need to transit paying close attention to the road surface signs (yellow motorcycle symbol on the ground).