You can request the replacement of your Telepass device at one of our Punto Blu centers located along the highway network. Click here to consult map and timetables.
As an alternative, you can request the replacement directly through the Telepass App or Telepass Pay X App, and choose collection at the affiliated Pick-up Point or request home delivery.
For best performance, place your Telepass device at the top-center of the windshield. If your vehicle has a screened windshield, we recommend that you consult your car's user manual.
The Telepass device can also be used on motorcycles with an engine displacement equal to or greater than 150 cc. In this case, when crossing a toll booth, you need to transit paying close attention to the road surface signs (yellow motorcycle symbol on the ground).
It is a small device that you can simply place on the windshield of your car or on your motorcycle and that allows you to pay tolls passing through the dedicated Telepass gates and without the need to stop at the booth, and debits your bank/postal account or credit card.
Besides tolls, with Telepass you can also pay for parking, Area C Milan Congestion Charge, and Strait of Messina ferries: all at no additional cost.
The Telepass device is equipped with an acoustic signaling system that emits continuous or intermittent sounds, with low or high tones, to let users know if their Telepass device is working properly.
A high-pitched tone indicates that transit was successfully completed.
A low-pitched tone indicates that an error occurred during transit, in which case you should check the activity record directly from your Telepass App or from the Reserved Area of the site. In the event of another low-pitched tone during a subsequent transit, contact Punto Blu to verify that your device is working properly.
Three high-pitched tones indicate that the battery is low and therefore you need to contact Punto Blu to request the replacement of the Telepass device.
Depending on the motorcycle model, the Telepass device can be placed in one of the following ways:
In any case, you need to place the Telepass device with the adhesive side facing forward to allow correct functioning.
Telepass devices can be returned at Punto Blu centers or by registered shipping to this address: Telepass SpA Customer Care c. p. 2310 succ.le 39 50123 Firenze
If your Telepass device has been stolen or if you lost it, you can notify us via Telepass App, through your Reserved Area on the site, calling 840 043 043, or contacting a Punto Blu.
Please note that the block of the Telepass device must be confirmed within 30 days, by sending a report to the Public Security authority or declaration in lieu of affidavit (this only in case of loss, not for theft).
If the block is not confirmed, the Telepass device will be reactivated and can therefore be used.
To manage the replacement of the Telepass independently, use the special function available in the Telepass App and in the Telepass Pay X App. Within a few days, a courier will deliver a new, ready-to-use Telepass device directly to your home, or wherever you like.
Remember to return the old device no later than 20 days from the delivery date of the new Telepass, only and exclusively as per the return method specified.
The shipping option for replacement of the device has a cost of € 11 (VAT included), which will be charged to you directly in the next Telepass invoice.
Please note that for Family contracts the cost of the service will contribute to reaching the cap of € 258,23.
To return your old Telepass device, please choose only one of the following methods:
For more details on how to return your device, please check this link. Whichever return method you choose, you need to present the "old" Telepass device carefully packed and with a return label printed in A4 format. You do not need to attach the return label on the envelope.
Please note that the return of the "old" Telepass device does not incur in any further costs added to the replacement service, provided you complete the return within 20 days from the date of delivery of the new device, otherwise a penalty of € 25 will apply.
To retrieve the return label, access your Reserved Area, then in the "Contract" section select the "old" device. Inside the "Title Detail" you will find copy of the pre-filled label, download it and print it in A4 format.
The replacement process with shipping option entails the replacement of one Telepass at a time. Once you complete the first replacement request, you can repeat the operation for another device.
You can request replacement of your "old" device with a few simple clicks!
A €25 penalty applies if you have not returned the "old" Telepass or if you have returned it more than 20 days from the date of delivery of the new Telepass device, as reported in the Rules and Conditions of the service.