Trains

Yes, of course. The app allows you to manage timetable changes and ticket cancellations entirely on your own, directly from your transaction history.

Please note: we would like to remind you that the possibility of making changes and the associated refunds always depend on the rules and the type of ticket you have purchased (for specific queries, please consult the official regulations of Trenitalia or Italo).

You can buy all the main types of ticket for travelling in Italy via the app. The range includes high-speed services from Italo and the entire Trenitalia network (Frecce, Intercity and regional trains), including Trenord and Thello trains.

No need to print anything: once you’ve made your purchase, your ticket in PDF format will be immediately available in the transaction history – simply click on the relevant transaction.

What’s more, you can use the app to complete the mandatory check-in for Trenitalia digital tickets in a flash, before boarding.

With the Telepass Trains service, the process is quick and easy:

• Go to the ‘Trains’ section and enter your route, date and number of passengers.
• Choose your preferred travel option from those on offer.
• Select the type of service/class (Standard, Premium, Business, etc.).
• Check the journey details and click on “Confirm and pay”.

There are no additional commission charges when purchasing train tickets via the Telepass app: you will pay exactly the official fare charged by Trenitalia or Italo.

The ‘Treni’ service is included for customers with an active Telepass Sempre or Telepass Pay X package.

Using the Trains service available on the App you can:

• Purchase Trenitalia train tickets.
• View the tickets purchased in the special transaction archive.
• Independently manage changes/cancellations of purchased tickets.

Please note that the possibility of making ticket changes always depends on the type of ticket purchased. For any questions, please refer to Trenitalia rules and regulations.

• On the App, select the Trains service;
• search your trip by setting the route, date/time, and number of passengers;
• select the trip option you like best among the ones proposed;
• choose the service type you prefer among standard, premium, business, etc.;
• before proceeding with the purchase, check the trip options you selected;
• click “Confirm” and pay to proceed with purchase.

Once the purchase has been made, your PDF ticket is available in the transactions archive under the “Trains” section.

Yes, based on your search, we will always show you the best rates offered by Trenitalia without any surcharge.

You can use the Trains service downloading the Telepass or Telepass Pay X App.

If you are already a Telepass Family customer, activate Telepass Pay from here.

If you are a new customer, you can activate the Telepass and Telepass Pay services by clicking here.

Yes, you can request the invoice at the moment you make the purchase by selecting the option "you need an invoice?" and by filling in correctly the P.IVA information.

Trenitalia will email you the invoice.

You can always consult the Trenitalia guaranteed services in case of strikes here.