Yes, should you need to modify or cancel your trip, you can change your ticket right on the App.
What you need to do:
Based on the features of the ticket purchased, the following functions will be visible and enabled:
"request refund": to request a refund before departure, if allowed by the type of ticket purchased;
“modify trip”: to change route, number of passengers, offer, etc.;
“change reservation (date / time)”: to change only the departure date / time.
Please note that changes are only possible based on the type of ticket purchased. Not all offers include this option. Additionally, based on the changes made, you may be asked for a price supplement or may be refunded a difference, in accordance with Trenitalia regulations.
For more details, please check the Trenitalia Regulation.
Using the Trains service available on the App you can:
Please note that the possibility of making ticket changes always depends on the type of ticket purchased. For any questions, please refer to Trenitalia rules and regulations.
Once the purchase has been made, your PDF ticket is available in the transactions archive under the “Trains” section.
You can buy all types of Trenitalia tickets via App: Intercity, Regional, Frecce, Trenord, Thello.
Yes, based on your search, we will always show you the best rates offered by Trenitalia without any surcharge.
On the App, select the Trains service and access the section Archive Transactions , you will be able to view the tickets purchased through Telepass Pay.
Yes, you can request the invoice at the moment you make the purchase by selecting the option "you need an invoice?" and by filling in correctly the P.IVA information.
Trenitalia will email you the invoice.
You can always consult the Trenitalia guaranteed services in case of strikes here.