Billing

Everything you need to know

How and where to retrieve copy of the invoice associated to the contract.

You can find your invoices directly in the Telepass App and in your Reserved Area.

Invoices are listed for the last 24 months. Should you need invoices older than 24 months, you may request them via form.

Telepass Family contract invoices are issued quarterly. This changes however if expenses exceed the € 258.23 cap during the quarter.

Should you exceed the quarterly cap, the billing cycle will switch from quarterly to monthly with a monthly € 3,72 membership fee charged only in additional bills.

Invoicing will go back to quarterly if the amounts charged during the given quarter fall within the limit of € 258.23.

As of January 1, 2019, it is mandatory to issue invoices to all entities residing or established in the Italian territory. This rule applies to invoices issued both to VAT entities and to final consumers.

All electronic invoices will be sent in xml format through the Italian Exchange System (or SdI) of the Revenue Agency, and will be delivered in the following ways:

  • tax box;
  • PEC address;
  • recipient Code (7 characters).

Yes, a "courtesy invoice" not valid for tax purposes will be available to you in the Reserved Area of the website.

You will continue to receive a paper "courtesy invoice" not valid for tax purposes at your home address.

This may be due to a variety of reasons. We recommend you wait at least 5 days, given that the Exchange System performs verification within 5 days from the date the invoice is sent. The availability of the electronic invoice is therefore subject to the length of this verification process.

After 5 days, the invoice may still not be available due to issues with delivery by the Exchange System.

A failed invoice delivery may depend on the inability of the ES to make invoices available to final consumers. For more details, visit the website www.agenziaentrate.gov.it FAQ n. 55.

While waiting for the availability of the tax documents, you can use your courtesy invoice available in the reserved area of the site.

No, you cannot request the reissue of an invoice as that would generate a duplicate and thus a rejection by the Exchange System.

Please be reminded that, unlike what happens with delivered invoices, for invoices not delivered correctly by the ES, the date from which the VAT can be deducted coincides with that of "acknowledgment" (by the customer) of the invoice in the "Invoices and payments" reserved area of the Revenue Agency's portal.

Please note that, in an answer to FAQ no.28 published on its website on November 27, 2018, the Revenue Agency stated that: A VAT entity who delivers a paper copy of an electronic invoice to the final consumer must indicate in the mentioned paper invoice that it is a copy of the invoice transmitted electronically. Therefore, due to legal requirements, we cannot delete this wording.

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