Highway
Area C, Milan
Affiliated Parking Lots
Strait of Messina Ferry
Fuel
Electric Charging
Blue Stripes
Taxi
Scooter
Bike Sharing
Scooter Sharing
Trains
Ships and Ferries
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Frequently Asked Questions
Select a category to find the help you're looking for.
Select a category to find the help you're looking for.
TBusiness Card
How the TBusiness Personalized Prepaid Card Works.
Business Device
How to replace, return, or block your Telepass device with a business contract.
Support
See the most frequently asked questions about managing your contract.
Billing and Charges
Where to find your bill and how to read the charges.
Telepass Offers
Frequently Asked Questions About Telepass's Main Offers.
Auto Services
How the main car-related services work.
Personal Services
How the main personal services work.
Most Sought-After
What You Can Do in the Telepass Member Area
Telepass customers who register on the website have access to a Member Area where they can view all their contract details, transaction history, and invoices.
In addition, you can:
- update the addresses and license plate numbers associated with your contract;
- activate services, such as Area C;
- request roadside assistance;
- update your contact information for electronic billing.
To access the Member Area, you must register using the ID code you received via email or letter when you opened your contract.
What are the benefits of Roadside Assistance for Italy Only?
Subscribing to this service provides you with free roadside assistance on Italian roads and highways, whenever you need it—even if you have a flat tire—and for both license plates associated with your Telepass device, the option to use a replacement vehicle in the event of a breakdown, as well as a 10% discount on car repairs at participating service stations.
For more details, visit Roadside Assistance in Italy Only.
What is the Viacard membership fee?
The membership fee is an annual amount that is charged on the February invoice each year and applies to all contracts active as of January 1 of that year.
For contracts opened during the year, the membership fee is charged on the first invoice.
The amount is €3.87 for each quarter or portion thereof.
How does the Area C service in Milan work?
The Telepass Area C service allows you to pay for access to Milan’s Area C directly through your Telepass account, at no additional cost and without needing to have a Telepass device in your vehicle, thanks to the automatic reading of license plates on which the service is active.
If there is a change to a license plate (for example, a “license plate change” or “transferring the license plate from one device to another under the same contract”) that was previously registered for the Area C service, you must reactivate the service for the new license plate.
