Get your device or replace your old one

Submit your request first through your Member Area!

You can visit one of our Telepass Points to pick up your device if:

• you have activated your plan through your My Account and have chosen to pick it up at a physical location;
• you’re already a customer and have requested through your Account Dashboard to replace your old device with a new one.

Remember that if you activate the offer through your Account Dashboard, we’ll ship the device to your home at no additional cost!