Business Device

If a device is not working, you can request a new one by emailing assistenzabusiness@telepass.com.

Your request must include:

• the device number;
• the associated license plate (optional);
• the delivery address;
• the phone number to which an SMS containing the shipment tracking information will be sent.

The malfunctioning device will remain active and usable until the new one is received. The services on the malfunctioning device (e.g., Targa, Area C) will be automatically transferred to the new one.

Once the new device has been delivered, Telepass will send an email with instructions on how to return the non-functioning device using the return label to Telepass via one of these services:

• pickup at the delivery address for the new device provided by the driver or Mobility Manager by contacting Poste Italiane at 800.336.622 to arrange pickup at the specified address. The information that will be requested is included on the return label. The device must be packaged and have the return label affixed.
• Return it at the nearest post office by presenting the return label you received.
• Return the item to one of the Punto Poste lockers by manually entering the barcode on the return label into the terminal and following the on-screen instructions. Once the locker opens, you can place the packaged device—with the return label attached—inside.
  

Please note that device replacements cannot be processed in person at any of the Telepass network’s physical locations, such as Eni Points or Service Centers.

If a device is lost or stolen, you can request that it be locked by emailing assistenzabusiness@telepass.com. Please indicate whether, in addition to having the device locked, you need a replacement device.

The request must include:

• the reason for the lock (theft/loss);
• the device number;
• the associated license plate (optional).

If you also want to replace it with a new device, please specify:

• the delivery address;
• the phone number to which DHL will send an SMS containing the tracking information.

In the event of loss, you must attach the affidavit.

In the event of theft, you must attach the police report.

Please note that the hold cannot be lifted even if the package is found.

If you want to return a fleet device without receiving a new one in exchange, send your request to assistenzabusiness@telepass.com.

The request must include:

• the number of devices;
• the license plate number (optional).

Please note that only devices linked to the Corporate Fleet plan can be returned. Devices associated with an employee’s profile cannot be returned, as returning them results in the termination of the individual contract.