Frequently Asked Questions

By activating Roadside Assistance - Italy you can take advantage of free mechanical assistance on Italian roads and highways, whenever you need it.

You can also benefit from:

• a replacement vehicle in case of breakdown;
• passenger transport costs;
• a 10% discount on the repair of your car in partner garages;
• any accommodation costs.

For more information click here.

The membership fee is an annual amount charged every year on the February invoice, and is applied to all contracts active as of January 1st of the same year.

For contracts initiated during the year, however, the membership fee is charged on the first invoice.

The amount is €3,87 for each quarter or part thereof.

A Reserved Area to access information related to contract, activity, and invoices is available to customers who register on the Telepass site.

In the Reserved Area, customers can also:

• update their address and plates associated with the contract;
• activate services, such as Area C - Milan Congestion Charge;
• request Roadside Assistance;
• update contact details for electronic invoicing.

To access the Reserved Area, customers need to register using the ID code received via email or letter at the time they initiated the contract.

If you own a small or medium-sized company (up to 10 vehicles), you can request a bank account Viacard, which allows you to debit highway tolls monthly without spending limits directly to your bank account or credit card, and then request the Telepass device.

If you are a large company owner, you can request the Fleet service, designed to simplify the mobility management of large corporate fleets. By integrating the Telepass payment system with management software, web portal and mobile app, Telepass Fleet simplifies the management of both company and driver mobility.

You can use the payment service for the ferry ticket for the the Messina Strait using the Telepass device if you are a Telepass customer through Viacard and also through consortia and service companies.

The Telepass prepaid card customers and the Europass customers can not access the service.

With Telepass you can pay:

• tolls on all Italian highways that require a toll payment;
• parking in participating garages. Find out more;
• Area C - Milan Congestion Charge. Find out more;
• Strait of Messina ferry tickets, in collaboration with "Caronte and Tourist". Find out more.

To activate Telepass Fleet "Dual" you need to have a business Telepass device assigned to your name and check with your Fleet Manager that the company has authorized you to activate it; after you do so, you will be able to connect to the Telepass Fleet Portal and request the activation of service through the Personal Use section. The Premium card will be delivered to the address indicated by you.

Yes, a "courtesy invoice" not valid for tax purposes will be available to you in the Reserved Area of the website.