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Protected Mobility
The coverage in case of permanent disability or death that protects you and your family members and you only pay when you use Mobility Services.
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The insurance product "Mobilità Protetta" by ITAS MUTUA, created in partnership with Telepass S.p.A., will be discontinued starting from 12/31/2025.
If you are already a customer and need assistance with Mobilità Protetta, call, from Italy and abroad, Monday to Friday from 10 AM to 5 PM at: 051 197 61 007
Accidents and complaints
In case of an accident or if you need to make a complaint, you can:
Claims
In case of an accident, send an email within 10 days from when the accident occurred or from when you are able to do so to the following address: aperturasinistri@gruppoitas.it.
Complaints
- Send a letter to ITAS Mutua – Servizio Reclami - Piazza delle Donne Lavoratrici, 2 – 38122 Trento, Italy;
- Send a fax: 0461 891 840;
- Send an email to: reclami@gruppoitas.it
Documentation
Il servizio di distribuzione assicurativa è reso da Telepass S.p.A. intermediario iscritto alla Sezione E del RUI, nr. E000601244, come collaboratore di Telepass Assicura S.r.l., intermediario assicurativo iscritto alla Sezione A (Agenti), RUI. n. A000663580. Prima della sottoscrizione leggere il set informativo del prodotto.
Mobility Protection is an optional collective insurance policy with Telepass S.p.a. as the policyholder. It is designed for individuals who hold a Telepass contract and their family members. The policy covers the insured in case of death or severe permanent disability resulting from accidents occurring during: - highway transits exclusively accessed through Telepass gates, with tolls paid via Telepass; - taxi rides exclusively booked and purchased through the Telepass mobile App; - use of scooters, electric scooters or bicycles exclusively booked and/or rented through the Telepass mobile App ("Shared mobility"); - train journeys purchased exclusively through the Telepass mobile App; - ferry journeys purchased exclusively with access through Telepass gates using a Telepass Device (Strait of Messina) or ship and ferry journeys purchased exclusively through the Telepass mobile App.