Need further assistance?
Visit the Support section
Protect yourself from risks
The insurance covers you and your family in the event of permanent disability or death while using Telepass Mobility Services: Motorways, Shared Mobility, Taxis, Trains, Ships & Ferries, Messina Strait Ferry.
Once the policy is activated, you will automatically pay a premium of €0.50 when you use one of the Telepass Mobility services covered by the policy*. The maximum cost of the policy is only €24 per year with automatic renewal unless cancelled.
*Coverage valid for Telepass customers Base, Plus, Pay Per Use sul singolo servizio.
When it protects you
When it protects you
The insurance covers you and your family during the use of Telepass mobility services: Highway, Shared Mobility, Taxi, Trains, Ships & Ferries, Messina Strait Ferry purchased with Telepass.
How to pay
How to pay
Once the policy is activated, you will automatically pay a premium of €0.50 when you use one of the Telepass mobility services. Upon reaching the maximum amount of €24, you will be covered for the rest of the year at no additional cost. Automatic annual renewal. You can cancel at any time.
What it covers
What it covers
The policy includes the following coverages: permanent disability (>30%) and death due to accident.
How to activate it in the app
Open the Telepass app
Tap on Insurance and choose Mobilità Protetta.
Insured
Read the details of the Mobilità Protetta Insurance and protect yourself from any unexpected event.
You pay when you use the services
Once you reach €24 in expenses, you'll be covered without any additional costs.
Reclami
Do you want to make a complaint?
If you want to file a complaint about the activities of Telepass S.p.A. or Telepass Broker S.r.l., you can contact:
Telepass Broker S.r.l. Complaints Office
Use one of these methods:
- By mail to the address:
- Via Laurentina, n. 449 - 00142 ROME (RM)
- By email/certified email to: telepassbroker@legalmail.it
Insurance company ITAS MUTUA
To submit a complaint directly to the insurance company regarding the contractual relationship or the handling of a claim, you can contact:
ITAS Mutua
Complaints Service
Piazza delle Donne Lavoratrici 2 - 38122 Trento
fax 0461 891840 or e-mail: reclami@gruppoitas.it
In your communication, please include:
- name, surname, and address of the complainant, with telephone number if available;
- brief and comprehensive description of the reason for complaint;
- any document useful to more fully describe the relevant circumstances.
The Member has the right, without prejudice to the possibility of taking legal action, to submit a written complaint to the intermediary or the proposing company, as well as the possibility for the member, if not satisfied with the outcome of the complaint or in case of no response from the intermediary or company within the legal timeframe (45 days), to contact IVASS, Via del Quirinale, 21 - 00187 Rome, fax 06.42133206, PEC: ivass@pec.ivass.it.
Info at: www.ivass.it
The Member has the right to use other possible alternative dispute resolution systems provided for by current legislation, as indicated in the Additional DIP within the product information set that can be consulted in the "The Product" section.
Documentation
Dal 1° ottobre 2024 è avvenuta la fusione per incorporazione della società Telepass Broker S.r.l. in Telepass Assicura S.r.l. Per qualsiasi chiarimento puoi contattare il Servizio Clienti inviando una email/pec a: telepassassicura@pec.telepass.com.
Il servizio di distribuzione assicurativa è reso da Telepass S.p.A. intermediario iscritto alla Sezione E del RUI, nr. E000601244, come collaboratore di Telepass Assicura S.r.l., intermediario assicurativo iscritto alla Sezione A (Agenti), RUI. n. A000663580. Prima della sottoscrizione leggere il set informativo del prodotto.