Need further assistance?

Visit the Support section

Roadside Assistance

Get roadside help 24/7 and make the most of Cashback on Tolls.
Roadside Assistance

Protect yourself with roadside help and cashback on tolls

Travel safely with Roadside Assistance by Telepass.

Roadside help
Quick, 24/7 assistance in Italy and Europe.
Cashback on Tolls
Get 50% cashback on tolls in case of motorway delays.

Roadside assistance details

Call the Allianz Global Assistance operations centre when required using their freephone number

+39 800 108 108

share your personal and vehicle details, along with your Telepass code, found in the app.

Repair and towing
Vehicle Recovery

Quick car assistance and towing

Has your car ever broken down without warning and refused to start? Here’s what’s always available with Roadside Assistance in Italy and Europe:

  • a rescue vehicle for minor repairs (changing tyres, charging your car battery, or providing fuel),
  • transport to the nearest garage if necessary,
  • 10% discount on labour costs with Allianz Global Assistance at affiliated garages in Italy,
  • vehicle recovery, covered up to €150,
  • a driver to bring your car home anywhere in Italy if repair takes longer than 36 hours. The ride is covered up to €200. You will only have to pay for for fuel and tolls, if any.
Additional expenses included
Extra Repair Expenses

Additional services to ensure smooth travel

It’s not always easy to get your vehicle repaired on the same day. This is why the Allianz Global Assistance operations centre gives you the following options:

  • overnight stay in a 3-star hotel for you and your fellow passengers for up to 2 nights (€150 per night per person), with a maximum limit of €500 in Italy or Europe,
  • a replacement car in Italy for 3 days (5 if your car breaks down on public holidays or if the garage is closed),
  • a taxi in Italy or Europe to go to the nearest hotel, railway station, bus stop, or airport. Each authorised ride is covered up to €80.

You can also always visit the garage using the vehicle provided to you.

Accidents and illness
Injury and illness

Immediate telephone medical consultation

If an accident or sudden illness occurs in Italy or Europe, the operations centre can organise a telephone medical consultation for you. You can get general medical advice and information on:

  • emergency vehicles,
  • general practitioners and specialists,
  • location of general and specialist health centres,
  • access to healthcare facilities,
  • available pharmacies.

You can also request a driver to take you home anywhere in Italy if you are unable to drive. You will only have to pay for for fuel and tolls, if any.


How can we help?

Should you need mechanical assistance, simply call the Allianz Global Assistance Operations Center at 800.108.108, in case of roadside assistance in Italy, or at 0039 02.26609135, in case of assistance on roads and highways in Europe.

You will be asked:

  • your personal details;
  • a telephone number;
  • the card code you find in your Telepass App or in the Reserved Area of the site;
  • the make, model, and number plate of the vehicle linked to the Telepass device on which Roadside Assistance is active (the license plate must correspond to one of the two associated with the relative Telepass contract);
  • the type of service requested.

Please request the assistance service you need and use the Dossier number that will be given to you to use the requested services.

By activating Roadside Assistance, you will enjoy free roadside assistance 24/7 in Italy and Europe.

Additionally, you will take advantage of:

  • a replacement vehicle following a breakdown for up to 5 days;
  • 10% discount on the repair of your car in partner garages;
  • passenger transport costs (only in Italy);
  • any hotel accommodation.

For more details click here.

If you are a Telepass Business customer, you can activate Roadside Assistance from your Reserved Area.

If you already have Roadside Assistance - Italy, you may extend it to the rest of Europe at an additional cost of €0,50 per month.

Per informazioni sulle condizioni economiche e contrattuali del servizio Assistenza Stradale, nonché per eventuali costi aggiuntivi consultare la relativa documentazione contrattuale e la guida ai servizi nella sezione Supporto di