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Assistenza Stradale
Canone zero fino a 6 mesi
con l’Assistenza Stradale in Italia o in Europa fino al 31/05/2025.
Assistenza Stradale
Protect yourself with roadside help and
get cashback on tolls
Travel safely with Roadside Assistance by Telepass,
valid for two number plates linked to your device.
Scegli l’assistenza che ti serve:
Roadside assistance details
Call the Allianz Global Assistance operations centre when required using their toll-free number, and share your personal and vehicle details, along with your Telepass code, found in the app.
Repair and
Towing
Towing
Quick car assistance and towing
Has your car ever broken down without warning and refused to start? Here’s what’s always available with Roadside Assistance in Italy and Europe:
- a rescue vehicle for minor repairs (changing tyres, charging your car battery, or providing fuel),
- transport to the nearest garage if necessary,
- 10% discount on labour costs with Allianz Global Assistance at affiliated garages in Italy,
- vehicle recovery, covered up to €150,
- a driver to bring your car home anywhere in Italy if repair takes longer than 36 hours. The ride is covered up to €200. You’ll only have to pay for for fuel and tolls, if any.
Additional
costs
costs
Additional services to ensure smooth travel
It’s not always easy to get your vehicle repaired on the same day. This is why the Allianz Global Assistance Operations Centre gives you the following options to choose from:
- overnight stay in a 3-star hotel for you and your fellow passengers for up to 2 nights (€150 per night per person), with a maximum limit of €500 in Italy or Europe,
- a replacement car in Italy for 3 days (5 if your car breaks down on public holidays or if the garage is closed),
- a taxi in Italy or Europe to go to the nearest hotel, railway station, bus stop, or airport. Each authorised ride is covered up to €80.
You can also always visit the garage using the vehicle provided.
Recupero carro attrezzi
Additional services to ensure smooth travel
It’s not always easy to get your vehicle repaired on the same day. This is why the Allianz Global Assistance Operations Centre gives you the following options to choose from:
- overnight stay in a 3-star hotel for you and your fellow passengers for up to 2 nights (€150 per night per person), with a maximum limit of €500 in Italy or Europe,
- a replacement car in Italy for 3 days (5 if your car breaks down on public holidays or if the garage is closed),
- a taxi in Italy or Europe to go to the nearest hotel, railway station, bus stop, or airport. Each authorised ride is covered up to €80.
You can also always visit the garage using the vehicle provided.
Domande frequenti
Assistenza Stradale in Italia
When can I start using Roadside Assistance - Italy?
When can I start using Roadside Assistance - Italy?
You can use it starting the day after the activation date.
How can I benefit from the free mechanical assistance
How can I benefit from the free mechanical assistance
To benefit from the roadside assistance services you need to call the Service Center at 800.108.108 (or 02-26.60.91.35) and advise:
- your personal data;
- a phone number where you can be reached;
- the card code that you find on your Telepass App or on the website Customer Secured Area;
- the vehicle make, model and number plate linked to the Telepass device for which the roadside assistance has been activated (the number plate needs to correspond to one of the two number plates associated with the Telepass contract);
- the type of service requested.
The Service Center, once the customer has been identified and the service validity verified, will communicate an authorization code (Dossier Number) that you will refer to in order to use the requested service. Keep in mind that without the Dossier Number it's not possible to use the free mechanical assistance.
How much does Roadside Assistance - Italy cost?
How much does Roadside Assistance - Italy cost?
Roadside Assistance - Italy costs €1,50 monthly.
What are the advantages of the Roadside Assistance?
What are the advantages of the Roadside Assistance?
Joining the service offers you free mechanical assistance on Italian roads and highways, anytime needed, even when puncturing a tire, and on both number plates associated with the Telepass device, the possibility to use a replacement vehicle following a breakdown, 10% discount on your car repair at the participating stations and passenger transportation and accomodation costs included.
For more details, click below.
Also, if you are a Telepass Pay customer, you can benefit of the automatic doubling of discounts with the T Sconto Program.
Will I receive a card for Roadside Assistance - Italy?
Will I receive a card for Roadside Assistance - Italy?
The card is in electronic format only and is always available on the Telepass App, Telepass Pay X App, and in the Reserved Area.
Assistenza Stradale in Europa
How can I benefit from the free mechanical assistance
How can I benefit from the free mechanical assistance
To benefit from the roadside assistance services you need to call the Service Center at 800.108.108 (or 02-26.60.91.35) and advise:
- your personal data;
- a phone number where you can be reached;
- the card code that you find on your Telepass App or on the website Customer Secured Area;
- the vehicle make, model and number plate linked to the Telepass device for which the roadside assistance has been activated (the number plate needs to correspond to one of the two number plates associated with the Telepass contract);
- the type of service requested.
The Service Center, once the customer has been identified and the service validity verified, will communicate an authorization code (Dossier Number) that you will refer to in order to use the requested service. Keep in mind that without the Dossier Number it's not possible to use the free mechanical assistance.
Will I receive a card?
Will I receive a card?
The card is in electronic format only and is sent to you via email upon activation of service. Additionally, it is always available on the Telepass App or in the Reserved Area.
Who can activate the Roadside Assistance?
Who can activate the Roadside Assistance?
If you have a Business or Family contract, you can activate it on the Telepass App or in the Customer Secured Area on the website. If you already have the Roadside Assistance for Italy only, you can decide to extend it to the rest of Europe with an additional cost of 0.80 euros monthly.
What are the advantages of Roadside Assistance with Telepass?
What are the advantages of Roadside Assistance with Telepass?
How much does Roadside Assistance with Telepass cost?
How much does Roadside Assistance with Telepass cost?
Roadside Assistance has a monthly cost of €2.
When can I start using the Roadside Assistance?
When can I start using the Roadside Assistance?
You can use it from the following day of the activation.
In which countries is the service covered?
In which countries is the service covered?
The European participating countries are: Andorra, Austria, Belgium, Bulgaria, Ceuta, Cyprus, Croatia, Denmark, Estonia, Finland, France, Gibraltar, Germany, Greece, Irland, Island, Italy, Latvia, Liechtenstein, Lituania, Luxembourg, Malta, Monaco, Montenegro, Norvey, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Former Yogoslav Republic of Macedonia, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey (European side), Ukraine, Hungary.