Roadside Assistance

In case of car breakdown, fire or accident throughout the country as well as in Europe, you can request the dispatch of an assistance vehicle that will resolve the issue through small repairs on the spot (for example, tire replacement, battery recharge or refueling).

However, should this not be possible, your vehicle will be transported to the repair garage closest to the location where it stopped, up to a distance of 40 km which will be calculated from the stopping point to the selected garage (if the accident occurs on a highway network, the distance will be calculated from the exit closest to the stopping point).

The service is in effect in Italy and in Europe.

If, following towing, the vehicle is transported to a garage affiliated with Allianz Global Assistance, customers enjoy a 10% discount on the cost of labour based on the actual repair time communicated by the garage.

The service is in effect in Italy.

If, following a breakdown, fire or accident, the vehicle in need of assistance cannot be repaired within the day of the event and requires more than 8 hours of labour, the Allianz Global Assistance Operations Center, as an alternative to a replacement car, will provide accommodation (for you and for all passengers of the vehicle being repaired) in a local 3-star hotel (or equivalent).

Allianz Global Assistance will cover the cost of accommodation and breakfast up to a maximum of 2 nights. The maximum allowance per person for hotel expenses, which must be always authorized by the Allianz Global Assistance Operations Center, is €150 per night and in any case within the limit of €500 per occurrence.

The service is in effect in Italy and in Europe.

If the vehicle stops due to a breakdown, fire or accident and requires repairs exceeding 8 hours, certified by the garage manager based on the vehicle manufacturer's standards, you can request, (as an alternative to hotel expenses) a replacement vehicle for a maximum of 3 days, which may be increased to 5 if the stop occurs on holidays or during garage closure, all under the general conditions outlined by the major participating rental companies.

The service is in effect in Italy.

If, following a breakdown, fire or accident, the vehicle cannot be repaired on the place where it stopped and requires towing to the location where the repair will take place, you will be able to reach the center from which the tow truck comes, or the garage where the vehicle is being taken to, riding, if possible, on the same means that transported your vehicle.

The Allianz Global Assistance Operations Center can also provide you with a taxi to reach a hotel (where you will wait for repairs) or, alternatively, the nearest airport, train or bus station. The maximum cost for each taxi ride, which must be always authorized by the Operations Center, is €80.

The service is in effect in Italy and in Europe.

The Operations Center is at your disposal for a medical consultation over the phone following an accident or sudden illness while driving. Based on the information received (from you or from a third party if you are unable to do so) at the time of the request, the Operations Center's medical unit cannot provide diagnoses, but will be able to offer:

• general medical advice;
• information regarding:
  • how to find emergency vehicles;
  • how to find general practitioners and specialists;
  • locations of general and specialist care centers;
  • how to access health facilities;
  • availability of medicines.

The service is in effect in Italy and in Europe.

If, due to an accident or sudden illness while traveling, you suffer injuries such as to make you unable to drive your vehicle and no other passenger can replace you, the Operations Center will provide you with a driver who will take you to your place of residence. You are responsible for the cost of fuel and any toll charges (highways, ferries, etc.).

The service is in effect in Italy.