Support

Select an option to receive the appropriate assistance.

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Technical Support

The service is available Monday to Friday from 9:00 AM to 6:00 PM.
Alternatively, you can email assistenzabusiness@telepass.com.

 

Call the toll-free number:


800 713 670


From abroad, call:
+39 06 97 16 66 34.

TBusiness Pro + Care

TBusiness Offer

Support for travelers on the Drive, Move, and Card packages.

telepass con viacard

Viacard Offer

Support for travelers with a Viacard and an linked device.

For assistance and support regarding contract changes, call us at: 800 078 678

Please note that Telepass sends notifications of contract changes via certified email (PEC) from the addresses informativa@pec.telepass.com and legale@pec.telepass.com. These addresses are not valid for receiving emails; for any support, please contact Telepass through official channels.

Returns and Exchanges

Get your device or replace your old one.

Frequently Asked Questions

Find answers to the most common questions about our services here.

Would you like to report something to us?

We're here for you: request the assistance that's right for you.

Passing through a toll booth without an entry time

Failure to Pay the Toll

Theft or Loss of a Device