Highway
Area C, Milan
Affiliated Parking Lots
Strait of Messina Ferry
Fuel
Electric Charging
Blue Stripes
Taxi
Scooter
Bike Sharing
Scooter Sharing
Trains
Ships and Ferries
title
sdfsdfds
Electronic Invoicing
Everything You Need to Know
How and where to retrieve a copy of the invoice associated with the contract.
How can I retrieve an invoice that the exchange system indicates was not delivered correctly?
You can retrieve the originals of electronic invoices by logging into the “Invoices and Payments” member area on the Italian Revenue Agency’s website.
For more tips on how to find your invoice, click here.
What are the reasons why an electronic invoice might not be delivered by the SdI?
There are several possible reasons why you did not receive your invoice:
- The VAT number in our database has expired or been deactivated.
- The recipient code or certified email address (PEC) is not in our database. To verify or enter your recipient code or certified email address, use this link.
- Other technical reasons.
I don't know my Recipient Code, and I don't have a PEC address. What happens? Will I be unable to receive the electronic invoice?
No, in the absence of specific information, we will issue the electronic invoice using the conventional recipient code. This way, you will still be able to retrieve your electronic invoice by accessing the Revenue Agency’s “Invoices and Payments” portal directly.
What should I do if I haven't yet provided my Recipient Code or certified email address?
If you haven't yet provided your Recipient Code or PEC Address, you can do so in a few simple steps directly from your Private Area by clicking this link.
When I went to the Members-Only Area of the website, I saw invoices labeled “copy.” Can you remove the “copy” label from the invoices?
We would like to inform you that the Italian Revenue Agency, in its response to FAQ No. 28 published on its website on November 27, 2018, clarified that: A VAT-registered entity that provides the end consumer with a paper copy of an electronic invoice must indicate on that paper invoice that it is a copy of the invoice transmitted electronically; therefore, due to regulatory requirements, we cannot remove this statement.
Can I request that an invoice that was not delivered correctly by the Exchange System be reissued?
No, it is not possible to request that an invoice be reissued, as this would result in a duplicate and, therefore, rejection by the interchange system.
Please note that for invoices not properly delivered by the SdI, unlike those that are delivered, the date from which VAT can be deducted coincides with the date the customer “acknowledges receipt” (by the customer) of the invoice in the “Invoices and Payments” secure area of the Italian Revenue Agency.
I had chosen to receive paper invoices. What happens now with electronic invoicing?
You will continue to receive a paper “courtesy invoice” at your home address; this invoice is not valid for tax purposes.
I received a notification that an invoice was issued, but I can't find it in my tax folder. What could be the reason?
There may be several reasons for this: our first recommendation is to wait at least 5 days. Please note that the Interchange System performs its verifications within 5 days of the invoice’s submission date. The availability of the electronic invoice therefore depends on the duration of this verification process.
If more than 5 days have passed, the invoice’s unavailability may be due to delivery issues on the part of the SDI.
Now that electronic billing has gone into effect, will I still be able to see my Telepass charges in my Account Dashboard?
Yes, a “courtesy invoice” that is not valid for tax purposes will be made available in the Restricted Area of the website.
What is electronic invoicing?
As of January 1, 2019, the requirement to issue invoices to all entities resident or established within the country’s territory went into effect; this applies to both invoices issued to VAT-registered entities and those issued to end consumers.
All electronic invoices, in XML format, will be transmitted via the Revenue Agency’s Exchange System (SdI) and will be delivered through the following methods:
- tax folder;
- certified email (PEC) address;
- Recipient code (7 characters).
