FREQUENTLY ASKED QUESTIONS

DO YOU WANT TO REPORT SOMETHING?
Use one of our channels if you have to make reports on our services.
Theft or Loss
of a Device
The communication of theft or loss of the device can be carried out in 4 ways:
- Online by accessing the reserved area
- At a Blue Point, a Telepass SelfService 24H, or a delegated service center.
MANAGE YOUR CONTRACT
In your Reserved Area you can independently manage all the details of your contract, such as:
NEW SERVICES ACTIVATION
CHANGES TO YOUR PERSONAL DATA
CHANGES TO YOUR CONTRACT
