FREQUENTLY ASKED QUESTIONS
DO YOU WANT TO REPORT SOMETHING?
Use one of our channels if you have to make reports on our services.
Theft or Loss
of a Device
The communication of theft or loss of the device can be carried out in 4 ways:
- Online by accessing the reserved area
- At a Blue Point, a Telepass SelfService 24H, or a delegated service center.
Non-payment
of the Toll
If the toll payment was not successful, in all or in part,a tickets is issued (Report of Non-payment). You can see the options available for non-payment of the toll on the Autostrade [motorways] site.
Transit
without Entry data
If the system was not able to detect the tollbooth of entry, you will receive at your home a communication and you can pay the trips not charged, without additional charges. Simply insert the contract code and the trip code that you find on the letter.
MANAGE YOUR CONTRACT
In your Reserved Area you can independently manage all the details of your contract, such as:
NEW SERVICES ACTIVATION
CHANGES TO YOUR PERSONAL DATA
CHANGES TO YOUR CONTRACT
