Telepass devices can be returned at Punto Blu centers or by registered shipping to this address: Telepass SpA Customer Care c. p. 2310 succ.le 39 50123 Firenze
The Telepass device is equipped with an acoustic signaling system that emits continuous or intermittent sounds, with low or high tones, to let users know if their Telepass device is working properly.
A high-pitched tone indicates that transit was successfully completed.
A low-pitched tone indicates that an error occurred during transit, in which case you should check the activity record directly from your Telepass App or from the Reserved Area of the site. In the event of another low-pitched tone during a subsequent transit, contact Punto Blu to verify that your device is working properly.
Three high-pitched tones indicate that the battery is low and therefore you need to contact Punto Blu to request the replacement of the Telepass device.
Depending on the motorcycle model, the Telepass device can be placed in one of the following ways:
In any case, you need to place the Telepass device with the adhesive side facing forward to allow correct functioning.
It is a small device you place on the windshield of your vehicle or on your motorcycle that allows you to pay highway tolls by charging your bank account without stopping at the booth when you transit through the dedicated Telepass gates.
Besides tolls, with Telepass you can also pay for parking, Area C Milan Congestion Charge, and Strait of Messina ferries: all at no additional cost.
The Telepass device can also be used on motorcycles with an engine displacement equal to or greater than 150 cc. In this case, when crossing a toll booth, you need to transit paying close attention to the road surface signs (yellow motorcycle symbol on the ground).
For best performance, place your Telepass device at the top-center of the windshield. If your vehicle has a screened windshield, we recommend that you consult your car's user manual.