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Electronic invoicing

Everything you need to know

How and where to retrieve copy of the invoice associated to the contract.

As of January 1, 2019, it is mandatory to issue invoices to all entities residing or established in the Italian territory. This rule applies to invoices issued both to VAT entities and to final consumers.

All electronic invoices will be sent in xml format through the Italian Exchange System (or SdI) of the Revenue Agency, and will be delivered in the following ways:

  • tax box;
  • PEC address;
  • recipient Code (7 characters).

Yes, a "courtesy invoice" not valid for tax purposes will be available to you in the Reserved Area of the website.

You will continue to receive a paper "courtesy invoice" not valid for tax purposes at your home address.

This may be due to a variety of reasons. We recommend you wait at least 5 days, given that the Exchange System performs verification within 5 days from the date the invoice is sent. The availability of the electronic invoice is therefore subject to the length of this verification process.

After 5 days, the invoice may still not be available due to issues with delivery by the Exchange System.

No, you cannot request the reissue of an invoice as that would generate a duplicate and thus a rejection by the Exchange System.

Please be reminded that, unlike what happens with delivered invoices, for invoices not delivered correctly by the ES, the date from which the VAT can be deducted coincides with that of "acknowledgment" (by the customer) of the invoice in the "Invoices and payments" reserved area of the Revenue Agency's portal.

Please note that, in an answer to FAQ no.28 published on its website on November 27, 2018, the Revenue Agency stated that: A VAT entity who delivers a paper copy of an electronic invoice to the final consumer must indicate in the mentioned paper invoice that it is a copy of the invoice transmitted electronically. Therefore, due to legal requirements, we cannot delete this wording.

You can retrieve electronic invoice originals by accessing the reserved area of the "Invoices and payments" portal of the Revenue Agency site.

For further assistance on how to find an invoice, click below.

A failed invoice delivery may depend on these factors:

  • the VAT number in our database has expired or has been terminated.
  • The Recipient Code or PEC address is not found in our database. To verify or enter your Recipient Code or PEC address, please use this link.
  • Other technical reasons.

No. In the absence of accurate information, we will issue an electronic invoice using the traditional recipient code. In this way, you will still be able to retrieve your electronic invoice directly by accessing the "Invoices and payments" portal of the Revenue Agency.

If you have not yet reported your Recipient Code or PEC address, you can do it in a few easy steps directly from your Reserved Area by clicking this link.