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Accidents In Mobility Insurances

Everything you need to know

Insurance policy coverage and functioning.

The amount of compensation provided for by the Accidents in Mobility policy dobles if the injury happens while using the services paid with Telepass and for all mobility services paid with the Telepass Pay App (taxi-Bike sharing- Scooter- Local Public Transportation- Ferries- Trains- Scooter Sharing).

In case of an accident, it is necessary to report it immediately to the Insurance Company in writing.

The accident report can be easily presented using the specific form included in the contractual documentation by following the instructions you find on the website under the section Customer Assistance/Report an Accident or in free form.

For info and assistance with reporting an accident you can send specific notification to or call the toll free number 800.319.665.

You can withdraw from the policy within 14 days from the date of subscription, without penalties and without having to give a reason.

You can cancel the policy each month with a 15 days notice. In any case, the policy will terminate at the end of the monthly insurance period for which the premium has being paid and it won't be renewed anymore.

The warranties are valid with no territorial limits with the exception of hospitalization allowance and post-hospitalization recovery allowance that are valid only in the case the accident occurred in Italy.

The Accidents in Mobility policy is dedicated to all customers resident in Italy with an age between 18 and 69. The coverage is valid until the age of 75.

The Telepass Business contract holder can insure himself and the company emplyoees.

If you are a Telepass Viacard contract holder you can purchase a maximum of 10 individual polices.

You can purchase the Accidents in Mobility policy directly on the Telepass App.

Once the policy has been purchased, you will receive the Membership Certificate and the contractual documents that you will also be able to view on the website or App.

The policy cost will be directly debited to your account associated with the Telepass contract.

In order for the product to be consistent with the current social emergency and with the policies put in place by the goverment to contain the COVID-19 desease, the policy warranties will be fully effective in case of COVID-19 infection contracted by those who have to travel from their homes to carry out their work activity.

Essential conditions for the warranty to be effective:

  • in case of an employee, the employer will need to declare, under his responsibility, that the employee is not receiving a redundancy payment or he is not working from remote, and therefore has to travel from his home to carry out his work.
  • The patology has to be certified by a doctor or healthcare facility and presented to the competent social security institutions (INPS, INAIL). For more information, click below.

You can withdraw by filling in the specific form you find on the website or on the Telepass App (under the Info and Support section) or with registered letter with acknowledgment of receipt addressed to: Telepass S.p.A. - Customer Care PO BOX 310 Branch 39 - 50123 Florence (address for the contractual communications).

The cost of the Accidents in Mobility policy will be debited after the signing of the insurance contract at the time the first Telepass service debit is charged and on the same account linked to your Telepass contract.

Keep in mind that the policy has a monthly duration until the cancellation of the pollicy.


Yes, it does.

The Accidents in Mobility policy offers you financial aid to face the economic consequences of an accident, pay the expenses and compensate for earnings loss. The coverage protects you when you are away from home for business or personal reasons.And if you have an accident while using a Telepass service, the protection doubles.

The insurance coverage offered for accidents includes:

  • an hospitalization allowance,
  • a post hospitalization recovery allowance,
  • a cast allowance,
  • the reimbursement of medical expenses,
  • an allowance for temporary disability.

In addition, the Accidents in Mobility policy covers also for COVID-19 infection contracted during work.

The Accidents in Mobility policy is the new insurance product offered by Telepass in partnership with the partner insurance companies to protect you from the moment you leave home until your return.