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Charges
Everything you need to know
Information about the most frequent charges on your invoice.
What is the Viacard membership fee?
What is the Viacard membership fee?
The membership fee is an annual amount charged every year on the February invoice, and is applied to all contracts active as of January 1st of the same year.
For contracts initiated during the year, however, the membership fee is charged on the first invoice.
The amount is €3,87 for each quarter or part thereof.
Why am I not able to find all the trips I made during the month on the invoice?
Why am I not able to find all the trips I made during the month on the invoice?
Not all trips fall within a given month due to the time required to verify and validate all transactions correctly. Normally, transactions made available by providers 7-10 days prior to the invoice issue date are included in the end of month invoice.
For example, if you make 3 trips in the month of May (on May 10th, 16th, and 26th), the trips made on the 10th and 16th will definitely be included in the May 31st invoice. The May 26th trip will be debited in the following month's statement.
Why was I debited a € 30 surcharge?
Why was I debited a € 30 surcharge?
The €30 surcharge is debited as compensation for the expenses that Telepass incurs for device recovery activities.
You can avoid this surcharge by setting up a monthly contribution of €0,07 for each device in your possession from the Reserved Area of the site.