Billing and charges

Where to find the invoice and how to read your charges.

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As of January 1, 2019, it is mandatory to issue invoices to all entities residing or established in the Italian territory. This rule applies to invoices issued both to VAT entities and to final consumers.

All electronic invoices will be sent in xml format through the Italian Exchange System (or SdI) of the Revenue Agency, and will be delivered in the following ways:

  • tax box;
  • PEC address;
  • recipient Code (7 characters).

Not all trips fall within a given month due to the time required to verify and validate all transactions correctly. Normally, transactions made available by providers 7-10 days prior to the invoice issue date are included in the end of month invoice.

For example, if you make 3 trips in the month of May (on May 10th, 16th, and 26th), the trips made on the 10th and 16th will definitely be included in the May 31st invoice. The May 26th trip will be debited in the following month's statement.

The membership fee is an annual amount charged every year on the February invoice, and is applied to all contracts active as of January 1st of the same year.

For contracts initiated during the year, however, the membership fee is charged on the first invoice.

The amount is €3,87 for each quarter or part thereof.

You can retrieve electronic invoice originals by accessing the reserved area of the "Invoices and payments" portal of the Revenue Agency site.

For further assistance on how to find an invoice, click below.

No. In the absence of accurate information, we will issue an electronic invoice using the traditional recipient code. In this way, you will still be able to retrieve your electronic invoice directly by accessing the "Invoices and payments" portal of the Revenue Agency.

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