Support

No, only on heavy vehicles weighing more than 3.5 metric tons and on buses with up to 8 passenger seats plus the driver (only for the electronic toll collection service in France).

Yes, these are the discounts currently available:

• TIS-PL (France), up to 13% off tolls
• VIA-T (Spain and Portugal), up to 50% discount guaranteed by highway operators
• LFK (Belgium), 18–41% discount guaranteed by transportation companies
• ITALY: Up to 13% off tolls.

Additionally, with the Telepass SAT, you can access the following discounts in Scandinavia:

• Öresund: reduced toll rates when using the Telepass device
• Storebaelt Bridge: up to 13% discount for Euro 6, electric, or hydrogen-powered vehicles
• Norway Ferry, up to 40% off tolls.

To access these discounts, contact your trusted Sales Partner. If you are not yet a member of the consortium or do not have a designated Sales Partner, fill out the form with information about your organization: we will direct you to the partner best suited to your needs.

Telepass has a business model that involves a direct relationship with partners specializing in trucking services, such as consortia and service companies.

To request an interoperable Telepass SAT or EU device, please contact your designated Sales Partner. If you don’t have a Partner yet, fill out the form in the Truck section of the website with information about your company and your needs: we’ll connect you with the most suitable Sales Partner.

The Premium Truck option combines the convenience of the Telepass device with a package of emergency and roadside assistance services designed specifically for vehicles weighing more than 35 quintali.

Specifically:

• towing and roadside recovery services;
• vehicle recovery from off the road and a replacement vehicle;
• return transportation for passengers or continuation of the trip;
• advance payment of legal fees and legal protection abroad.

To request assistance, please contact the Premium Service Center at 800.108.108, available 24 hours a day for requests originating within Italy.

To take advantage of the roadside assistance services included in the Premium Truck Option, you’ll need to call the Premium Service Center at 800.108.108 (available 24 hours a day for requests from within Italy) or the standard-rate number +39 0266165 185 (for requests from abroad) and provide the following information:

• your personal information and a phone number;
• your Telepass Premium Truck code;
• the make, model, and license plate of the vehicle linked to the Telepass device on which the Premium Truck Option is active (the license plate must match the one associated with the corresponding Telepass contract);
• the type of service requested;
• location and type of stoppage (for example, breakdown or accident).

The Premium Truck option is available to truck drivers who have signed up for the Telepass contract. To activate it, contact your Sales Partner or fill out the form.

For any issues related to theft/loss, replacement, return of the device, or a notice of non-payment, please contact the Sales Partner with whom you signed your contract.

For any issues of this nature, please contact the Sales Partner with whom you signed your contract.