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Frequently asked questions

See the answers to the most common questions about offers and services provided by Telepass.

Premium Truck

The Premium Truck option is the formula which combines the convenience of the Telepass device with a package of additional services and exclusive benefits designed specifically for vehicles exceeding 35 tons.

To take advantage of the roadside assistance services included in the Premium Truck Option you will need to call the Premium Service Center at the number 800.108.108 (alternatively 02 24128.528) and communicate:

  • your personal details and a telephone contact number
  • your Telepass Premium Truck code
  • the brand, model and the numberplate of the vehicle is connected to the Telepass device on which the Premium Truck Option is active (the numberplate must correspond to one of the two associated with the relative Telepass contract)
  • The type of service requested.

The Premium Truck option is reserved for hauliers who have signed the Telepass with Viacard contract. To activate it contact your Consortium, otherwise ask for more information at one of our Blue Points.

Motorway

Beginning 1 February 2021, the Telepass Italy Service through Viacard for heavy vehicles part of a transport operators consortium will be discontinued.

The Telepass Italy Service will therefore only be available through the Telepass on-board device as well as the interoperable Telepass EU, Telepass SAT, and European Telepass devices.

The discontinuation of Viacard cards starting 1 February 2021 entails that they may not be used to pay highway tolls in Italy. If the card is used improperly and, for technical or other reasons, is accepted by the station, the corresponding toll will still be charged.

Viacard remains valid for all other categories of Business customers.

No, only on heavy vehicles exceeding 35 tons and buses up to 8 places plus driver (only for the electronic toll collection service in France).

Yes, these are the discounts that are currently active:

  • TIS-PL (France), up to 13% reductions on tolls
  • VIA-T (Spain and Portugal), up to 50% reduction guaranteed by the motorway companies
  • LFK (Belgium) from 18 to 41% discount guaranteed by the transport company
  • Italy up to 13% reductions on tolls.

In addition, with Telepass SAT you have access to the following discounts in Scandinavia:

  • Oresund, reduced toll rates using a Telepass device;
  • Storebaelt Bridge, up to 13% discount for Euro 6 class vehicles, electric or hydrogen-powered;
  • Ferry Norway, up to 40% discount on tolls.

Become Customer

Telepass has a business model that provides a direct relationship with partners dedicated to the services of road haulage (consortia and service companies). For more information please contact us via our form in the Truck section of the site.

Assistance

To replace the card Viacard, you can go to a Blue Point. Consult the map and schedules. If your card was requested at a Bank, you can also contact your branch.

For any topic related to theft/loss, replacement or refund of the device, contact the Consortium or Services Company with which you signed your contract.

For any problem of this type please contact the Consortium or Services Company with which you signed your contract. Alternatively see the Business Section.

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