Highway
Area C, Milan
Affiliated Parking Lots
Strait of Messina Ferry
Fuel
Electric Charging
Blue Stripes
Taxi
Scooter
Bike Sharing
Scooter Sharing
Trains
Ships and Ferries
Immediate support for any situation
The Roadside Assistance service is there for you on your travels, in Italy and throughout Europe, with solutions designed to provide support when you need it and make every trip easier.
Care
Basic Roadside Assistance (Italy)
The solution for roadside assistance in Italy, with services tailored to vehicles and passengers.
Benefits
Roadside Assistance
Free transportation to the repair shop
Replacement car for up to 5 days
Passenger transportation included
Geolocation of the emergency vehicle
Premium Roadside Assistance (Europe)
The comprehensive solution for traveling throughout Europe, with additional coverage and continuous assistance.
Benefits
Roadside Assistance, Including Electric Vehicles
Free transportation to the repair shop
Replacement car for up to 5 days (even abroad)
Passenger transportation included
Geolocation of the emergency vehicle
Repatriation of the vehicle to Italy
Care Base (Italy only)
The solution for roadside assistance in Italy, with services tailored to vehicles and passengers.
Benefits
Breakdown Assistance Also Available for Electric Vehicles
Free transportation to the repair shop
Replacement car for up to 5 days
Passenger transportation included
Geolocation of the emergency vehicle
Care Premium
The comprehensive solution for traveling throughout Europe, with additional coverage and continuous assistance.
Benefits
Breakdown Assistance Also Available for Electric Vehicles
Free transportation to the repair shop
A replacement car for up to 5 days, available for use even abroad.
Passenger transportation included
Geolocation of the emergency vehicle
Repatriation of the vehicle to Italy
How the Service Works
Contact Us
Use the dedicated number listed in the documentation.
Please provide your code
to identify the service active on your Telepass Business device and receive the support provided.
Share data and location
Please provide the license plate number, model, location of the vehicle, and any other relevant information.
Follow the operator's instructions
The agent will guide you through the request process and the next steps.
Discover all our services
With Telepass Business, every trip becomes simple and connected: a single digital space to manage your mobility seamlessly, continuously, and always under control.
Any questions you'd like to discuss further?
How do I activate Telepass Business Roadside Assistance?
If you are a Telepass customer with a Telepass Business contract, you can activate Roadside Assistance directly from the Member Area.
Once the service is activated, you can use it for the vehicle associated with your Telepass device. If you already have the Roadside Assistance (Italy Only) plan, you can extend it to include European coverage for a small additional monthly fee.
How much does Telepass Business Roadside Assistance cost?
The cost of the service depends on the level of coverage you choose:
- Highway Roadside Assistance only: 0.78 € per month
- Roadside Assistance (Highways Only): 1.50 € per month
- Roadside Assistance in Europe: 2.80 € per month
How does the Telepass roadside assistance service work?
In the event of a breakdown or accident, you can request Telepass roadside assistance by contacting the Allianz Global Assistance Operations Center:
- 800 108 108 for assistance in Italy
- +39 02 26609135 for emergency assistance in Europe
During the request, you will be asked for some information:
- personal information
- phone number
- membership card number available in the app or in the members-only area
- make, model, and license plate of the vehicle linked to the Telepass device
- type of assistance requested
After submitting your report, you will receive a case number to use to track the service request.
How do I get free roadside assistance?
With Telepass Roadside Assistance, assistance is available 24 hours a day, 7 days a week in Italy and Europe, depending on your plan.
Once you have contacted the operations center and a case has been opened, you can access the requested service using the assigned case number.
What are the benefits of Telepass Roadside Assistance?
By activating Roadside Assistance with Telepass, you can take advantage of several useful services for company vehicles:
- 24/7 roadside assistance
- replacement vehicle for up to 5 days in the event of a breakdown
- 10% discount on repairs at participating repair shops
- passenger transportation in case of need (in Italy)
- hotel accommodations, if necessary
The available services may vary depending on your active coverage.
Is a roadside assistance membership card included?
Yes, but the card is digital only. It is available electronically in the Member Area or in the Telepass app.
You will be asked for the code on the card when you contact the operations center to request assistance.
When can I use Roadside Assistance?
The service can be used starting the day after activation.
From that point on, the vehicle associated with the Telepass Business device can request assistance in accordance with the terms of the selected plan.
