Surgery Compensation

Claims must be promptly reported in writing to the Company. The claim can be submitted in free form or by using the appropriate form included in the contractual documentation, following the instructions on the website www.metlife.it in the "Customer Support" / "Report a Claim" section. Additionally, to obtain information and assistance on filing a Claim, you can send a notification to the email address www.sinistrimetlife.it or alternatively call the Toll-Free Number 800.319.665. The claim must include all the information and documents listed in the Information Set. Late submission of documentation or information may result in a longer claim assessment period. It is understood that in case of an incomplete claim, the Company will promptly notify the claimant of the need to supplement the documentation. The Company has the right to request additional documentation, provided that the request is limited to the reported Claim and that the documentation is strictly necessary and essential for the proper investigation and verification of the right to benefits in relation to the history and nature of the Claim. The Company reserves the right, at its own expense, to send the Insured for a medical-legal examination by a trusted physician and/or to carry out investigations to verify the truthfulness of the information communicated to it.

You can submit a complaint on plain paper or using the form available in the "Customer Service/Complaints" section of the website www.metlife.it:

• by writing to MetLife Rappresentanza Generale per l'Italia - Ufficio Reclami, Via A. Vesalio, 6 - 00161 Roma;
• by sending an email to reclami@metlife.it;
• by sending a fax to 06.49216300.

MetLife responds:

• within 45 days of receipt;
• within 60 days if the complaint concerns the behavior of agents, their employees or collaborators