Telepass
Telepass S.p.a.
DOWNLOAD - On App Store
Telepass
Telepass S.p.a.
DOWNLOAD - On Play Store

FREQUENTLY ASKED QUESTIONS

The Premium Truck option is reserved for hauliers who have signed the Telepass with Viacard contract. To activate it contact your Consortium, otherwise ask for more information at one of our Blue Points.

To take advantage of the roadside assistance services included in the Premium Truck Option you will need to call the Premium Service Center at the number 800.108.108 (alternatively 02 24128.528) and communicate:

  • your personal details and a telephone contact number
  • your Telepass Premium Truck code
  • the brand, model and the numberplate of the vehicle is connected to the Telepass device on which the Premium Truck Option is active (the numberplate must correspond to one of the two associated with the relative Telepass contract)
  • The type of service requested.

The Premium Truck option is the formula which combines the convenience of the Telepass device with a package of additional services and exclusive benefits designed specifically for vehicles exceeding 35 tons. Discover all the benefits.

Yes, these are the discounts that are currently active:

  • TIS-PL (France), up to 13% reductions on tolls
  • VIA-T (Spain and Portugal), up to 50% reduction guaranteed by the motorway companies
  • LFK (Belgium) from 18 to 41% discount guaranteed by the transport company
  • Italy up to 13% reductions on tolls.

No, only on heavy vehicles exceeding 35 tons and buses up to 8 places plus driver (only for the electronic toll collection service in France).

Telepass has a business model that provides a direct relationship with partners dedicated to the services of road haulage (consortia and service companies). For more information please contact us via our form in the Truck section of the site.

For any problem of this type please contact the Consortium or Services Company with which you signed your contract. Alternatively see the Business Section.

For any topic related to theft/loss, replacement or refund of the device, contact the Consortium or Services Company with which you signed your contract.

To replace the card Viacard, you can go to a Blue Point. Consult the map and schedules. If your card was requested at a Bank, you can also contact your branch.

To manage the replacement of the Telepass independently, use the special function available in the Telepass App and in the Telepass Pay X App. Within a few days, a courier will deliver a new, ready-to-use Telepass device directly to your home, or wherever you like.

Remember to return the old device no later than 20 days from the delivery date of the new Telepass, only and exclusively as per the return method specified.

The shipping option for replacement of the device has a cost of € 11 (VAT included), which will be charged to you directly in the next Telepass invoice. Please note that for Family contracts the cost of the service will contribute to reaching the cap of € 258,23.

To return your old Telepass device, please choose only one of the following methods:

  • Delivery to the Post Office
  • Home collection
  • Delivery to Lockers

For more details on how to return your device, please check this link. Whichever return method you choose, you need to present the "old" Telepass device carefully packed and with a return label printed in A4 format. You do not need to attach the return label on the envelope.

Please note that the return of the ""old"" Telepass device does not incur in any further costs added to the replacement service, provided you complete the return within 20 days from the date of delivery of the new device, otherwise a penalty of € 25 will apply.

No, if you choose to replace with the shipping option, you may not return the "old Telepass" to Punto Blu. Please follow the methods provided by the service.

To retrieve the return label, access your Reserved Area, then in the "Contract" section select the "old" device. Inside the "Title Detail" you will find copy of the pre-filled label, download it and print it in A4 format.

The replacement process with shipping option entails the replacement of one Telepass at a time. Once you complete the first replacement request, you can repeat the operation for another device.

You can request replacement of your "old" device with a few simple clicks!

• Access the Telepass / Telepass Pay X App

• From the "Devices and plates" section, select the "Replace device" function

• Choose the Telepass device you want to replace

• Select the color or type of the new Telepass device

• Choose the "Shipping" mode

• Confirm or enter the shipping address

• Complete the Online Replacement process and follow the instructions in the confirmation email

• Within 48 hours, a courier will deliver a new, immediately active Telepass device to the address you provided

• To return the "old" Telepass, print the return label and choose one of the suggested return methods (Post Office, Home collection, Locker). More details are available at this link.

A €25 penalty applies if you have not returned the "old" Telepass or if you have returned it more than 20 days from the date of delivery of the new Telepass device, as reported in the Rules and Conditions of the service.

The Premium Truck option is reserved for hauliers who have signed the Telepass with Viacard contract. To activate it contact your Consortium, otherwise ask for more information at one of our Blue Points.

To take advantage of the roadside assistance services included in the Premium Truck Option you will need to call the Premium Service Center at the number 800.108.108 (alternatively 02 24128.528) and communicate:

  • your personal details and a telephone contact number
  • your Telepass Premium Truck code
  • the brand, model and the numberplate of the vehicle is connected to the Telepass device on which the Premium Truck Option is active (the numberplate must correspond to one of the two associated with the relative Telepass contract)
  • The type of service requested.

The Premium Truck option is the formula which combines the convenience of the Telepass device with a package of additional services and exclusive benefits designed specifically for vehicles exceeding 35 tons. Discover all the benefits.

Yes, these are the discounts that are currently active:

  • TIS-PL (France), up to 13% reductions on tolls
  • VIA-T (Spain and Portugal), up to 50% reduction guaranteed by the motorway companies
  • LFK (Belgium) from 18 to 41% discount guaranteed by the transport company
  • Italy up to 13% reductions on tolls.

No, only on heavy vehicles exceeding 35 tons and buses up to 8 places plus driver (only for the electronic toll collection service in France).

Telepass has a business model that provides a direct relationship with partners dedicated to the services of road haulage (consortia and service companies). For more information please contact us via our form in the Truck section of the site.

For any problem of this type please contact the Consortium or Services Company with which you signed your contract. Alternatively see the Business Section.

For any topic related to theft/loss, replacement or refund of the device, contact the Consortium or Services Company with which you signed your contract.

To replace the card Viacard, you can go to a Blue Point. Consult the map and schedules. If your card was requested at a Bank, you can also contact your branch.

To manage the replacement of the Telepass independently, use the special function available in the Telepass App and in the Telepass Pay X App. Within a few days, a courier will deliver a new, ready-to-use Telepass device directly to your home, or wherever you like.

Remember to return the old device no later than 20 days from the delivery date of the new Telepass, only and exclusively as per the return method specified.

The shipping option for replacement of the device has a cost of € 11 (VAT included), which will be charged to you directly in the next Telepass invoice. Please note that for Family contracts the cost of the service will contribute to reaching the cap of € 258,23.

To return your old Telepass device, please choose only one of the following methods:

  • Delivery to the Post Office
  • Home collection
  • Delivery to Lockers

For more details on how to return your device, please check this link. Whichever return method you choose, you need to present the "old" Telepass device carefully packed and with a return label printed in A4 format. You do not need to attach the return label on the envelope.

Please note that the return of the ""old"" Telepass device does not incur in any further costs added to the replacement service, provided you complete the return within 20 days from the date of delivery of the new device, otherwise a penalty of € 25 will apply.

No, if you choose to replace with the shipping option, you may not return the "old Telepass" to Punto Blu. Please follow the methods provided by the service.

To retrieve the return label, access your Reserved Area, then in the "Contract" section select the "old" device. Inside the "Title Detail" you will find copy of the pre-filled label, download it and print it in A4 format.

The replacement process with shipping option entails the replacement of one Telepass at a time. Once you complete the first replacement request, you can repeat the operation for another device.

You can request replacement of your "old" device with a few simple clicks!

• Access the Telepass / Telepass Pay X App

• From the "Devices and plates" section, select the "Replace device" function

• Choose the Telepass device you want to replace

• Select the color or type of the new Telepass device

• Choose the "Shipping" mode

• Confirm or enter the shipping address

• Complete the Online Replacement process and follow the instructions in the confirmation email

• Within 48 hours, a courier will deliver a new, immediately active Telepass device to the address you provided

• To return the "old" Telepass, print the return label and choose one of the suggested return methods (Post Office, Home collection, Locker). More details are available at this link.

A €25 penalty applies if you have not returned the "old" Telepass or if you have returned it more than 20 days from the date of delivery of the new Telepass device, as reported in the Rules and Conditions of the service.