You can request replacement of your "old" device with a few simple clicks!
• Access the Telepass / Telepass Pay X App
• From the "Devices and plates" section, select the "Replace device" function
• Choose the Telepass device you want to replace
• Select the color or type of the new Telepass device
• Choose the "Shipping" mode
• Confirm or enter the shipping address
• Complete the Online Replacement process and follow the instructions in the confirmation email
• Within 48 hours, a courier will deliver a new, immediately active Telepass device to the address you provided
• To return the "old" Telepass, print the return label and choose one of the suggested return methods (Post Office, Home collection, Locker). More details are available at this link.